Patient Navigator Lung Nodule Program

10 John C. Lincoln Medical Center; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

HonorHealth is seeking a Patient Services Coordinator in the Cardiovascular Navigation Services department. The role coordinates and guides patients through a comprehensive care plan, enabling timely access to quality health and psychosocial care from diagnosis through all phases of treatment.

Responsibilities include updating plans of care, scheduling with providers, and educating patients about care resources, referrals, and financial assistance.

Qualifications

• 3 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Required
• 5 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Preferred

Responsibilities

• Expedites, initiates, participates, completes, tracks and updates the patient's plan of care.
• Communicates with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify gaps in care.
• Provides follow-up with participating providers to ensure patients follow through with scheduled appointments.
• Coordinates referrals and patient education resources and financial assistance as part of the care plan.

Skills

Patient communication

EMR experience

Excel

Scheduling in cardiology

Education

High School Diploma or GED

Tools

EMR systems

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: Patient Services

Shift: Day

Department: Cardiovascular Navigation Services

Monday - Friday; 8am to 4pm

Located at W. Utopia Rd & N. 24th Ave

Registration, scheduling, coordination in cardiology, or thoracic experience HIGHLY PREFERRED

Previous EMR and excel experience HIGHLY PREFERRED

Direct patient communication experience HIGHLY PREFERRED

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

This position acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the plan.

ESSENTIAL FUNCTIONS

Expedites, initiates, participates, completes, tracks and updates the patient's plan of care. Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care. Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments. Provides immediate communication with all referring physicians regarding their patients' results and coordinates the physicians' requests for care.

Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation. Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance. Coordinates all necessary referrals for identified services in the plan of care for the patient. Following call scripts and pre-defined processes to conduct outreach and patient follow up.

Responsible for scheduling all exams and other screening services; facilitating insurance verification and communication with referring physicians regarding patients' upcoming exams and/or patient concerns. Maintains patient data with various tools and quality reporting processes/documentation. Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

3 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Required

5 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career.