Patient Navigator HAI Education Specialist REMOTE

Canon Recruiting Group; Maple Grove (MN); Remote; Full time

Job summary

Canon Recruiting Group seeks a Patient Navigator / HAI Education Specialist to support the HAI Patient Connect program. The role involves educating and connecting patients to care, responding to inquiries, and tracking program progress. Candidates should possess excellent communication skills and a background in patient care, particularly in oncology, is preferred.

Benefits

Health care benefits

401(k) savings plans

Qualifications

• Minimum 2-3 years of experience in patient care or navigation.
• Excellent verbal and written communication skills.
• Ability to manage confidential information.

Responsibilities

• Field inquiries from patients and caregivers about HAI therapy.
• Provide education and resources regarding treatment options.
• Track and report on the progress of the Patient Connect program.

Skills

Communication

Empathy

Organization

Listening

Education

Bachelor’s degree (clinically related field preferred)

Job description

POSITION: Patient Navigator / HAI Education Specialist
FULLTIME: 6-month assignment (Possible temp to hire for right individual, and if budget allows.)
LOCATION: REMOTE
SCHEDULE:o Monday – Friday
o 9am-5:30pm (or 8:30am-5:00pm) in local time zone – 4 days per week
o 12-8:30pm ET / 9am-5:30pm PT – 1 day per week (flexible on which day)
PAY RANGE: $40-50/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION:
The Patient Navigator / HAI Education Specialist (PN) is a key member of the HAI Patient Connect program. The PN fields inquiries from patients and caregivers interested in learning about Hepatic Artery Infusion (HAI) therapy. HAI therapy is a treatment that delivers medicine directly to tumors in the liver, using an implantable pump. The PN then provides education and resources to those considering HAI therapy and may facilitate connections to nearby hospitals that offer HAI therapy. The PN tracks and regularly reports on the progress of the Patient Connect program to management and evaluates opportunities to improve the program. The PN may perform other activities as requested by the direct manager.

Essential Duties and Responsibilities
To perform this job successfully, an individual must excel at each essential duty. Specifically, this includes understanding the approved cancer indications for HAI therapy, developing expertise on the patient experience with HAI therapy, ensuring timely outreach in response to inquiries, answering patient/caregiver questions during the discussion, connecting them with hospitals that offer HAI therapy, and following up with additional information and outreach as needed. The PN also needs to have the flexibility to shift hours later one or more days per week, which allows for connecting with patients/caregivers who are on the west coast or who would like to speak in the evening. Other duties may be assigned.


Quality System Responsibilities:
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

REQUIREMENTS ARE:

Education
Bachelor’s degree (clinically related field is preferred)

Experience and Skills
• A minimum of 2-3 years of experience in direct patient care or navigation settings
• Excellent verbal, written, and interpersonal communication skills and attention to detail
• Ability to be a great listener and have empathy in patient communications
• Ability to communicate in a highly professional manner with patients and customers, verbally and through email
• Ability to follow HIPAA and manage confidential information in a highly regulated environment
• Highly organized and punctual
• Operates in a customer-first mindset, with a focus on how to best serve patients
• Ability to work with minimal supervision and with a sense of urgency


Preferred:
• Oncology experience, either in clinical or industry
**Nursing background and education are preferred.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email [e-mail]