Patient Navigator / HAI Education Specialist

TALENT Software Services; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in IT services seeks a Patient Navigator / HAI Education Specialist. This remote position requires expertise in patient interactions and communication regarding Hepatic Artery Infusion therapy. Responsibilities include patient education, coordination with healthcare providers, and program evaluation to enhance patient care experiences.

Qualifications

• 2-3 years of experience in direct patient care or navigation settings.
• Knowledge of HIPAA and managing confidential information.

Responsibilities

• Field inquiries from patients and caregivers about HAI therapy.
• Educate and connect patients with hospitals offering HAI therapy.
• Track and report on the progress of the Patient Connect program.

Skills

Excellent communication skills

Attention to detail

Empathy

Active listening

Professional communication

Highly organized

Customer-first mindset

Education

Bachelor's degree (clinically related field preferred)

Job description

Position Summary

The Patient Navigator / HAI Education Specialist (PN) is a key member of the HAI Patient Connect program. The PN fields inquiries from patients and caregivers interested in learning about Hepatic Artery Infusion (HAI) therapy. HAI therapy is a treatment that delivers medicine directly to tumors in the liver, using an implantable pump. The PN then provides education and resources to those considering HAI therapy and may facilitate connections to nearby hospitals that offer HAI therapy. The PN tracks and regularly reports on the progress of the Patient Connect program to management and evaluates opportunities to improve the program. The PN may perform other activities as requested by the direct manager.

Essential Duties and Responsibilities

To perform this job successfully, an individual must excel at each essential duty. This includes understanding the approved cancer indications for HAI therapy, developing expertise on the patient experience with HAI therapy, ensuring timely outreach in response to inquiries, answering patient/caregiver questions, connecting them with hospitals that offer HAI therapy, and following up with additional information and outreach. The PN should have the flexibility to shift hours later one or more days per week to connect with patients/caregivers on the west coast or who prefer evening hours. Other duties may be assigned.

Remote Position

The same responsibilities apply, with the position being remote, requiring flexibility in working hours to accommodate different time zones and patient needs.

Quality System Responsibilities

Demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all related quality processes and procedures.

Requirements

• Education: Bachelor's degree (clinically related field preferred)
• Experience and Skills:
• 2-3 years of experience in direct patient care or navigation settings
• Excellent communication skills and attention to detail
• Empathy and active listening skills
• Professional communication via verbal and email
• Knowledge of HIPAA and managing confidential information
• Highly organized and punctual
• Customer-first mindset and ability to work independently with urgency

Preferred:

• Oncology experience, clinical or industry
• Nursing background and education

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

This job posting is active. No indications of expiration are present.