AI Engineer - Machine Learning 2 (Robotics)

TALENT Software Services

United States

Remote

USD 40,079 - 45,000

Full time

14 days+

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Job summary

TALENT Software Services is hiring a Patient Navigator / HAI Education Specialist to work remotely. In this role, you will educate patients about Hepatic Artery Infusion therapy and facilitate hospital connections. Ideal candidates will have a Bachelor's degree and 2-3 years of healthcare experience, along with excellent communication and organizational skills.

Qualifications

Bachelor's degree in a clinically related field preferred.
2-3 years of experience in direct patient care or navigation settings is required.
Excellent verbal, written, and interpersonal communication skills are critical.

Responsibilities

Field inquiries from patients and caregivers about HAI therapy.
Provide education and resources for HAI therapy.
Track and report on the progress of the Patient Connect program.

Skills

Communication Skills

Empathy

Organizational Skills

Attention to Detail

Listening Skills

Customer-first mindset

Ability to manage confidential information

Education

Bachelor's degree (clinically related field preferred)

Job description

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TALENT Software Services provided pay range

This range is provided by TALENT Software Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52.00/hr - $58.00/hr

Are you an experienced Patient Navigator / HAI Education Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Patient Navigator / HAI Education Specialist to work 100% remotely.

Position Summary: This role is a key member of the HAI Patient Connect program. The individual will field inquiries from patients and caregivers interested in learning about Hepatic Artery Infusion (HAI) therapy, a treatment that delivers medicine directly to tumors in the liver using an implantable pump. They will provide education and resources to those considering HAI therapy and may facilitate connections to nearby hospitals that offer HAI therapy. Tracking and regularly reporting on the progress of the Patient Connect program to management and evaluating opportunities to improve the program are also part of the responsibilities. Other activities may be performed as requested by the direct manager.

Primary Responsibilities/Accountabilities:

Understand the approved cancer indications for HAI therapy.
Develop expertise on the patient experience with HAI therapy.
Ensure timely outreach in response to inquiries.
Connect patients with hospitals that offer HAI therapy.
Follow up with additional information and outreach as needed.
Have flexibility to shift hours later one or more days per week for connecting with patients/caregivers on the West Coast or those who prefer evening discussions.
Other duties may be assigned.
Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

Qualifications:

Bachelor's degree (clinically related field is preferred)
Minimum of 2-3 years of experience in direct patient care or navigation settings
Excellent verbal, written, and interpersonal communication skills and attention to detail
Ability to be a great listener and have empathy in patient communications
Ability to communicate professionally with patients and customers, verbally and through email
Ability to follow HIPAA and manage confidential information in a highly regulated environment
Highly organized and punctual
Customer-first mindset, focusing on how to best serve patients
Ability to work with minimal supervision and with a sense of urgency

Preferred: