Patient Navigator Certified Peer Support Specialist (10 hours every 2 week pay period)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player seeks a compassionate patient navigator for their Crisis Walk-In Center. This part-time role involves guiding patients through their healthcare journey, ensuring they receive the support they need for behavioral health conditions. You'll collaborate with a multidisciplinary team, advocating for patients and helping them navigate the complexities of the healthcare system. If you have a passion for helping others and possess the necessary certifications, this opportunity to make a real difference in people's lives could be perfect for you.

Benefits

Prepaid Tuition Assistance

Comprehensive Benefits Program

Qualifications

• Must be a certified peer support specialist or obtain certification within six months.
• Three years of customer service or administrative support experience required.

Responsibilities

• Engage with patients to support their recovery during visits.
• Collaborate with care teams to address patient needs.
• Document patient interactions in electronic medical records.

Skills

Customer Service

Communication

Advocacy

Education

High School Diploma or GED

Certification as a Peer Support Specialist

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

This is a part-time, 0.1 FTE position working in the new, Crisis Walk-In Center. Incumbent will work 10 hours per two-week pay period. The Crisis Walk-In Center is open Mon-Fri, 11am-8pm, and Sat-Sun 9am-2pm. Incumbent would work every other weekend. No holiday coverage required.

Position Summary

The patient navigator is a certified peer support specialist (CPSS) who works in the Crisis Walk-In Center. The navigator helps guide the patient through their experience seeking help for behavioral health conditions. The navigator collaborates with the care team, including nurses, counselors, and psychiatric providers, to assure that the patient has a follow-up care plan. The navigator is an advocate and helps the patient navigate the healthcare system and addresses social determinants of health and barriers to care.

Qualified individuals must have the ability, with or without reasonable accommodation, to perform the following duties:

• Meet with patients presenting to the Crisis Walk-In Center, engage in recovery-oriented dialogue, and support the patient during their visit.
• Collaborate with care team members to address the presenting needs of the patient.
• Facilitate communication between the patient, family members, community supports, and healthcare providers.
• Complete assessment of social determinants of health and, in conjunction with the team, develop a plan to address them.
• Ensure continuity of care and linkage to community resources based on needs assessments.
• Schedule patients for follow-up care as directed by the treatment team.
• Document interventions and time spent with the patient in the electronic medical record.
• Make outreach follow-up calls to patients served in the Crisis Walk-In Center.

The following duties are considered secondary to the primary duties listed above:

• Maintain knowledge of registration and scheduling to support patient flow and follow-up care.
• Other duties as assigned.

Responsibilities

Minimum Required Qualifications:

• High school diploma or GED
• Current certification as a Peer Support Specialist is required or certification within six months of placement date.
• Three years of customer service or administrative support experience.

Preferred Qualifications:

• Experience working in a healthcare or behavioral health care setting.
• Experience working successfully on a multidisciplinary team.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by applicable law.