Patient Navigator - Care Management

PeaceHealth; Bellingham (WA); Vor Ort; USD 34.000 - 51.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

403b retirement plan

Paid time off

Life and disability insurance

Tuition reimbursement

Wellness programs

EAP and mental health benefits

Zusammenfassung

PeaceHealth in Bellingham, Washington, seeks a Patient Navigator - Care Management for a full-time day position. The role focuses on improving access to healthcare and coordinating care for patients with chronic or acute illnesses. The navigator works with the Care Management team to support seamless patient care.

Must reside within 2 hours of the Bellingham area. Responsibilities include coordinating transportation, coaching patients, and collaborating with social work, behavioral health, and

Qualifikationen

• 2 years healthcare experience preferred
• Experience with diverse populations preferred
• Proficiency with MS Office and EMR systems required

Aufgaben

• Assist patients and families in understanding resources and coordinate transportation to appointments.
• Coach patients on use of a medical home and self-management of chronic conditions.
• Develop patient education tools and reinforce access to resources.
• Coordinate care across social work, behavioral health, PCP and nursing staff.

Kenntnisse

MS Office

EMR

Communication

Patient navigation

Cultural competence

Team collaboration

Bilingual/bicultural

Ausbildung

Two years post-secondary education

Tools

EMR systems

MS Office

Jobbeschreibung

Description

PeaceHealth is seeking a Patient Navigator - Care Management for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $24.90 – $37.34. The hiring rate is dependent upon experience.

Must reside no more than 2 hours from the Bellingham area.

Responsible to improve access to healthcare and social services for patients who are seeking recurrent medical care for management of chronic/acute illness. The goal is to partner with patients in finding stable, consistent and coordinated healthcare support. In collaboration with the Care Management team which may include a social worker, LPN/RN, Behavioral Health team and Primary Care Provider, the Patient Navigator coordinates the patient's care throughout PeaceHealth Medical Group.

Essential Functions

• Assists patients and families in understanding the available resources, Coordinates patient transportation and accompaniment as needed to scheduled appointments. Reduces cultural and socio-economic barriers between patients and health providers.
• Acts as a point of contact for patients and families including coaching patients in how to effectively use a medical home and self-management of their chronic health conditions; monitors and follows-up on service plans with clients; ensures patients receive a treatment plan that is understandable and feasible.
• Assists with development of patient education programs and tools. Reinforce patient education and direct patients and families to available resources and supportive services.
• Follow patients through the continuum of care in collaboration with key stakeholders in the treatment plans. Assures patients receive appropriate and timely services by making referrals and motivating/teaching patients to seek care.
• Coordinates patient's care with other medical personnel. Follows patients through the continuum of care in collaboration with key stakeholders in the treatment plan including Social Work, Behavioral Health, PCP and Nursing staff.
• Conducts outreach and collaboration with community social service agencies and health providers in order to improve patient access.
• Coordinates weekly care conferences with the primary care multi-disciplinary team, helping to ensure concise patient summaries are in plan and that the follow up plan has been identified.
• Screens patients’ eligibility for primary care, including private providers and safety net providers; and or public or private healthcare coverage
• Performs other duties as assigned.

Qualifications

Education

• Preferred: two years relevant post-secondary education or training

Experience

• Preferred: Minimum of 2 years of experience working in human services or healthcare setting
• Preferred: Experience working with healthcare systems and multi-cultural communities
• Preferred: Community Healthcare experience and/or program development experience
• Preferred: Bilingual/bicultural

Credentials

• Required: Upon Hire Basic Life Support
• Required: Upon Hire Driver's License

Skills

• Proficient computer skills including MS Office applications and use of electronic medical record. (Required)
• Insight into the roles and responsibilities of the interdisciplinary team members. (Required)
• Effective communication skills, both verbal and written. (Required)
• Ability to motivate others. (Required)
• Ability to work with people from diverse backgrounds and experiences. (Required
• Ability to openly address and acknowledge issues of substance use and mental illness. (Required)
• Ability to understand and communicate the concepts of the interrelatedness of body, mind and spirit to health and wellness. (Required)
• Knowledge and involvement of community issues enhancing wellness and health by participating with appropriate agencies to facilitate change. (Required)

Department / Location Specific Notes

PHMG Ambulatory Care Management:

• Ability to work in an independent and remote environment as position may be a hybrid of onsite and remote work.
• Ability to work from home in a secure environment free of distractions with appropriate high speed connectivity
• Valid drivers’ license. Responsibilities may include home visits as needed and/or travel to and from clinic sites at multiple locations.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.
• Some time spent on site in medical/hospital setting.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO affirmative action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.