Patient Navigator

Healogics; Silver Spring (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Healogics is a leading provider of outpatient wound care, seeking a Patient Navigator to support front office operations and clinical staff. You will welcome patients, manage scheduling, verify insurance, and ensure accurate charting and billing data entry.

The role emphasizes teamwork in a patient-centered outpatient clinic, with responsibilities across coordination, communication, and administrative duties in a fast-paced healthcare environment.

Qualifications

• Strong customer, interpersonal and written communication skills.
• Organizational and time-management abilities are required.
• Typing speed of 60 wpm and basic math skills are expected.
• Ability to handle confidential information and work in a fast-paced setting.

Responsibilities

• Coordinate with Center leadership to maximize daily patient census.
• Greet patients and visitors and route calls to staff.
• Schedule, reschedule, and send appointment reminders.
• Obtain and verify insurance information including pre-certifications.
• Enter data in databases and monitor patient charges and payments.
• Prepare patient charts and coordinate ancillary testing and transport.

Skills

Customer service

Communication

Organization

Typing speed 60 wpm

Attention to detail

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.Think you are a great fit? Learn more about this role here:Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.Essential Functions/Responsibilities:Coordinates with Center leadership to maximize daily patient census.Actively participates in staff meetings to support key functions within the Center.Greets patients and other visitors, answers and routes calls to appropriate staff.Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.Collects and enters patient charges in databases.Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.Coordinates/schedules ancillary testing with other hospital departments.Arranges for patient transportation as needed.Maintains office equipment and supplies as needed, and medical supplies as directed.Performs other duties as required.Required Education, Experience and Credentials:High School Diploma or General Education Development (GED); Associate’s degree preferredMinimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferredPreferred Knowledge, Skills and Abilities:Proficient in Microsoft Office (Word, Excel, Outlook)Good customer, interpersonal and communication skills, both orally and in writingOrganization and time-management skillsAbility to type 60 words per minute (wpm)Basic math skillsAttention to detailsAbility to maintain confidentialityAbility to work in fast paced environment and to work on multiple projects at the same timeAbility to work with others and in a team environmentPhysical Demands:Being in a stationary position for extended periods of time (4 hours or more)Viewing computer screen for extended periods of time (4 hours or more)Keying frequently on a computer for 4 hours or moreReadingCommunicatingDetecting sounds by earClose, distance and peripheral visionLifting/moving items up to 75 pounds with equipment assistanceRepetitive motionsBending/stoopingWritingWork Environment:Patient care environmentThis range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.