Patient Navigator

BAART Programs; San Francisco (CA); On-site; USD 41,328 - 45,309; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision Insurance

Company paid Short & Long Term Disability

Paid Time Off

Employee Referral Program

Job summary

BAART Programs is seeking a full-time Patient Navigator for the SOR 4 Grant in San Francisco, California. This role focuses on outreach and education surrounding opioid use disorder, working with various external entities including hospitals and jails.

The ideal candidate will have effective communication skills and a nonjudgmental approach while assisting patients in accessing medication-assisted treatment. The position offers a salary range of $30.00 to $32.89 per hour, based on experience and qualifications.

Qualifications

• Nonjudgmental and positive approach toward assisting patients.
• Exceptional oral and written communication skills.
• Proven ability to manage multiple projects and meet deadlines.
• Compliance with professional standards and practices.

Responsibilities

• Assist in developing outreach and education list.
• Provide education and outreach to external entities.
• Assess readiness and connect patients with necessary resources.
• Communicate MAT follow-up plans with providers.
• Document interactions and maintain data accurately.

Skills

Communication skills

Understanding of SUD

Organizational skills

Problem-solving skills

Ability to work under pressure

Tools

Microsoft Office

Job description

Full Time Patient Navigator, SOR 4 Grant

BAART Programs is looking for an adaptable and effective Patient Navigator for SOR 3 Hub and Spoke Grant, to work with external entities including but not limited to jails, hospital EDs, OBOTs, residential programs, and other identified settings for outreach and education. The focus is to identify persons with opioid use disorder (OUD), discuss referrals to medication-assisted treatment (MAT), and develop realistic individualized action plans to support patients in accessing the highest level of care.

Essential Duties & Responsibilities

• Assist TCD to develop outreach and education list.
• Provide education and outreach to external entities developed mutually with TCD.
• Round in ED, jail and other settings routinely during weekdays to check for patients eligible for MAT.
• Maintain required data for referrals and outreach/education activities.
• Be available on-call for MAT linkage during regular hours if not present in ED or jail.
• Describe program and principles of OUD MAT to external entities.
• Obtain consent for participation and complete MAT intake forms.
• Assess readiness using the \"Stages of Change Model.\"
• Assess for co-occurring substance use, psychiatric disorders, and concurrent medical conditions.
• Confirm and/or assist with establishing insurance status.
• If uninsured, connect patient with financial counseling service.
• Identify resources for OUD MAT, assist with making follow-up MAT appointments.
• Assess and address barriers for attending follow-up appointments (transportation, phone contact, shelter, etc.) and engage social services as needed.
• Communicate with ED/jail providers to inform them of MAT follow-up plan, including scheduled appointments.
• After discharge from ED or release from jail, contact patients the day prior to follow-up appointment to remind them.
• Handle stressful situations and interact with others using excellent communication techniques.
• Be present during working hours at the office for in-person meetings and have access to a computer.
• Other duties as assigned.

Qualifications

• Nonjudgmental, energetic, positive approach to assisting patients with SUD.
• Understanding of SUD as a disease and the role of MAT in OUD treatment.
• Exceptional oral and written communication skills. Proficient in Microsoft Office (Word, Excel, MS Project).
• Proven ability to meet deadlines; strong analytical and organizational skills managing multiple projects in consecutive stages.
• Effective in a fast-paced environment, attention to detail and audit-trail documentation maintained amid competing demands.
• Develop positive rapport with clients, vendors, subcontractors, employees, and maintain business partnerships.
• Compliance with accepted professional standards and practices.
• Initiative to take charge of unforeseen situations, solve problems, adjust to schedule changes.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check.
• Satisfactory drug screen.

Salary Range

Salary ranges from $30.00 to $32.89 an hour, set based on factors such as experience, education, specialty, and training.

Benefits

• 401K match
• Medical, Dental, Vision Insurance
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program

BAART Programs is a progressive substance abuse treatment organization committed to high quality patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder and help patients achieve long-term recovery and improved quality of life.

BAART Programs is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, veteran’s status, or any other classification protected by State/Federal laws.

*SOR4 Grant projected end date September 30, 2027