Patient Navigator

Healogics Wound Care & Hyperbaric Services LLC; Salem (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Healogics is the largest provider of advanced wound care services in the United States. The Patient Navigator helps ensure smooth operation of a dynamic outpatient wound care center and performs general office duties to assist the staff of the WCC.

The role coordinates with center leadership, greets patients, verifies insurance, schedules appointments, enters charges, maintains charts, and supports providers within the care continuum.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Minimum of 2+ years office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Responsibilities

• Greet patients and visitors; answer and route calls as needed.
• Schedule and reschedule appointments; send reminders.
• Obtain and verify patient insurance information, including pre-certifications.
• Enter patient charges and reconcile them as directed; prepare monthly survey data.
• Assemble and maintain patient charts; coordinate testing with other departments.

Skills

Microsoft Office

Customer service

Communication skills

Typing 60 wpm

Confidentiality

Education

High School Diploma or GED

Associate’s degree preferred

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities

Coordinates with Center leadership to maximize daily patient census. Actively participates in staff meetings to support key functions within the Center. Greets patients and other visitors, answers and routes calls to appropriate staff. Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model. Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases. Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers. Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures. Coordinates/schedules ancillary testing with other hospital departments. Arranges for patient transportation as needed. Maintains office equipment and supplies as needed, and medical supplies as directed. Performs other duties as required.

Required Education, Experience and Credentials

• High School Diploma or General Education Development (GED)
• Associate’s degree preferred Minimum of Two (2) or more years office administration experience, preferably in a medical setting
• Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer
• Interpersonal and communication skills
• Both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Physical Demands

Being in a stationary position for extended periods of time (4 hours or more) Viewing computer screen for extended periods of time (4 hours or more) Keying frequently on a computer for 4 hours or more Reading Communicating Detecting sounds by ear Close, distance and peripheral vision Lifting/moving items up to 75 pounds with equipment assistance Repetitive motions Bending/stooping Writing

Work Environment

Patient care environment

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

Healogics is driving wound healing and prevention forward to help heal more wounds and change more lives. Our compassionate wound specialists have touched the lives of more than 2.5 million people, preserving dignity and restoring hope. The impact of healing wounds through innovative care resonates with our wound care doctors, nurses and other specialists who witness lives changed and build strong relationships with patients and their families.