Patient Navigator

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER; Richmond (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Coverage

401(k) Retirement Plan with match

Short-Term Disability

Life and AD&D Insurance

PTO

Paid Holidays

EAP

PSLF eligibility

Job summary

Capital Area Health Network (CAHN) is seeking a compassionate Patient Navigator to support colorectal cancer screening initiatives at our Richmond, VA Federally Qualified Health Center. This on-site role helps patients overcome barriers to care, coordinates services, educates on screenings, and ensures timely follow-up and treatment.

You will document in the EHR, track progress, and work with care teams while maintaining HIPAA compliance.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• LPN or RN licensure preferred.
• Four or more years of clinical, case management, public health, community health, or related experience preferred.
• Oncology training or experience preferred.

Responsibilities

• Guide patients through the colorectal screening and follow-up process.
• Coordinate appointments, referrals, transportation, interpreter services, and other support resources.
• Educate patients and families on screenings, treatment recommendations, and care plans.
• Conduct patient outreach, reminders, and follow-up communications.
• Assess barriers to care and develop individualized support plans.
• Collaborate with providers, care teams, and community partners to improve care coordination.
• Document patient interactions and care plans in the EHR.
• Maintain tracking tools, reports, and program documentation.
• Ensure compliance with HIPAA and confidentiality requirements.

Skills

Strong communication

Organizational skills

Interpersonal skills

Education

Bachelor's degree or equivalent

LPN/RN licensure preferred

Tools

Microsoft Office

EHR systems

eClinicalWorks

Job description

Capital Area Health Network (CAHN)Richmond, VA — On‑Site PositionMake a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.Our Core ValuesCompassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.Accountability – We safeguard confidentiality and remain transparent with all stakeholders.Reverence – We are called to serve and uplift those in need while fostering mutual respect.Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.Stewardship – We manage resources responsibly for the benefit of our organization and community.Who We AreCAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.Our Mission:To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.Discover a place where your work makes a difference.Discover Capital Area Health Network.Capital Area Health Network (CAHN) is seeking a compassionate and organized Patient Navigator to support colorectal cancer screening initiatives within our Federally Qualified Health Center (FQHC). This role helps patients overcome barriers to care, coordinates services, provides education and follow-up support, and ensures patients receive timely screening and treatment services.Key ResponsibilitiesGuide patients through the colorectal screening and follow-up process.Coordinate appointments, referrals, transportation, interpreter services, and other support resources.Educate patients and families on screenings, treatment recommendations, and care plans.Conduct patient outreach, reminders, and follow-up communications.Assess barriers to care and develop individualized support plans.Collaborate with providers, care teams, and community partners to improve care coordination.Document patient interactions and care plans in the Electronic Health Record (EHR).Maintain tracking tools, reports, and program documentation.Ensure compliance with HIPAA and confidentiality requirements.Support community outreach and cancer screening initiatives.ScheduleFull-time (35 hours) positionSome travel between clinical sites and community locations may be required.Benefits at CAHNWe value our team, and it shows in our comprehensive benefits package:Health CoverageMedical, Dental, and Vision InsuranceSecondary Gap InsurancePrescription Drug PlanSupplemental Policies through Colonial LifeFinancial Security401(k) Retirement Plan with up to 3% Company MatchEmployer‑Sponsored Short‑Term DisabilityEmployer‑Paid Life and AD&D InsuranceWork‑Life BalancePaid Time Off (PTO) accrued beginning Day 1Self‑Care Floating Holidays9.5 Paid HolidaysAdditional SupportEmployee Assistance Program (EAP)Public Service Loan Forgiveness (PSLF) eligibilityWe are committed to supporting your well‑being—at work and beyond.Join Capital Area Health Network and help improve access to preventive care while making a meaningful impact on the health of our community.Bachelor's degree or equivalent combination of education and experience required.LPN or RN licensure preferred.Four or more years of clinical, case management, public health, community health, or related experience preferred.Oncology training or experience preferred.Strong communication, organizational, and interpersonal skills.Proficiency with Microsoft Office applications.Experience with EHR systems; eClinicalWorks experience preferred.At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve.Commitment to Our Workforce and CommunityCapital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.