Patient Navigator

akumincorp; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical, dental, and vision insurance

HSAA accounts with employee contribute

401(k) eligibility with employer match

Paid holidays

Defined PTO and sick time

Job summary

Akumin is hiring a Patient Navigator for the Kirkman facility in Orlando. This full-time role supports scheduling exams, obtaining prior authorizations, and managing patient records and report delivery.

You will liaise with patients, providers, and radiology staff to ensure smooth workflows, timely communications, and high-quality service while adhering to confidentiality and compliance standards.

Qualifications

• High School Diploma or equivalent required.
• CPR certification preferred.
• Experience in medical/hospital setting is listed as a requirement.
• Ability to communicate effectively with patients, providers and radiology staff.
• Demonstrated attention to detail and ability to multi-task in a fast-paced environment.

Responsibilities

• Schedule exams and manage appointment logistics.
• Obtain preauthorizations/predeterminations from insurers; support documentation for appeals/denials.
• Print reports, burn CDs, and help collect patient records for imaging.
• Follow up on outstanding reports and ensure timely communication with patients and providers.
• Collaborate with case managers and radiology staff to meet SLA turnaround times.

Skills

Interpersonal skills

Communication skills

Team / Independent worker

Attention to detail

Customer service

SLA management

Multi-tasking

Education

High School Diploma

CPR Certification

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

We are currently hiring for aPatient Navigator at our ADG Kirkman facility. This will be a full time position.

The Patient Navigator will serve as a liason for the patient, provider, and Akumin. They will assist in scheduling exams, obtaining prior authorizations, burn CD’s, print reports, help with obtaining prior patient records for imaging, follow up on outstanding reports etc.

Specific duties include, but are not limited to:

• Ensures patient satisfaction by providing excellent service by ensuring ease of appointment scheduling.
• Works with case managers to ensure that reports are available and uploaded in time for patients follow up appointments. Works with case managers on addendums, and direct contact between provider and radiologist.
• Obtain preauthorization and/or predetermination for imaging procedures from insurance companies. Provides supporting documentation for all insurance appeals and denials.
• Other duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience.
• CPR Certification.
• 1 year in medical/hospital setting
• Interpersonal Skills: Relationship building skills to work with all functional units of the organization effectively. Experience in working with demanding customers.
• Communications Skills: Effective communication skills; verbal, non-verbal and written
• Team/Independent Worker: Ability to works under pressure and while managing competing priorities Past experience in meeting/exceeding Service Level Agreements (SLA) turnaround time for assigned tasks, follow ups, and issues resolution to closure. Ability to make disciplined and timely decisions within in a timely fashion. Experience working in a collaborative team environment
• Additional Qualifications & Experience: Diligent attention to detail is essential due to the work environment. Past experience in ensuring ethical practice and maintaining confidentiality. Good customer service skills, Ability to multi task and prioritize.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSAA accounts with employee contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.