Patient Navigator

Syneos Health; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Syneos Health in Durham, NC is seeking a Patient Navigator to provide education and support to patients, caregivers and healthcare providers, ensuring access to product resources and adherence support. The role leverages clinical nursing experience to train clinic staff, answer reimbursement questions, and collect HCP insights to inform medical strategies while complying with policies.

You will collaborate with commercial and medical teams in the assigned territory to improve patient outcomes

Qualifications

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RD/RN/Pharmacist/etc.
• 2+ years diabetes education experience with patient support team members; CDCES preferred
• Pharmaceutical industry preferred
• Strong interpersonal skills
• Excellent written and verbal communication skills

Responsibilities

• Personalized patient engagement at therapy initiation; address adherence questions and ensure patients have what they need.
• Educate, support and train HCPs and patients on on-label product administration and treatment.
• Handle initial inquiries and basic reimbursement questions.
• Identify and document HCP insights to support medical strategies while complying with policies.
• Demonstrate mastery of disease state, product and treatment landscape.
• Engage with target customers and advocacy groups, including conferences, to uncover marketplace needs.
• Provide timely follow-up to questions from HCPs.
• Educate and champion utilization of client resources to improve patient experience.
• Collaborate with commercial and medical counterparts in the assigned territory.

Job description

Updated: Yesterday
Location: Durham, NC, United States
Job ID:17554-OTHLOC-Cx6wYfwR

The Patient Navigator (PN) will provide essential services to patients, caregivers, & healthcare providers, ensuring seamless access to our client’s product, support, & resources. They are responsible for proactively & compliantly engaging with HCPs and Patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfilment resources. The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

Focusing on disease state education and training, you will have the opportunity to:

• Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on-label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow-up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory.

Along with your energy and versatility, you must possess:

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RD/RN/PharmD/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred
• Pharmaceutical industry highly preferred
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.

Why Syneos Health?

Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more visit syneoshealth.com .

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: [emailprotected] One of our staff members willwork with you to provide alternate means to submit your application.