Patient Navigator

Syneos Health Commercial Solutions; Winston-Salem (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Syneos Health Commercial Solutions seeks a Patient Navigator to provide essential services to patients, caregivers, and healthcare providers, ensuring access to our client’s product, support, and resources. You will engage with HCPs and patients locally to identify needs and educate on disease state, product usage, and access resources.

The role includes training clinic staff on safety, proper administration, and patient journey insights, leveraging nursing education to improve outcomes and

Qualifications

• Bachelor’s Degree required.
• Clinical background (LPN/RN/PharmD/RPH) required.
• 2+ years diabetes education experience preferred.
• Pharmaceutical industry experience preferred.
• Professional, proactive demeanor with strong interpersonal skills.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with patients and healthcare providers to ensure therapy initiation and adherence.
• Educate and train HCPs and patients on on-label product administration and treatment.
• Handle initial inquiries and basic reimbursement questions.
• Gather HCP insights to support medical strategies while following policies.
• Demonstrate mastery of disease state and treatment landscape.
• Engage with advocacy groups and attend conferences to identify marketplace needs.
• Provide timely follow-up to questions and requests.
• Champion utilization of client resources to improve patient experience.
• Collaborate with commercial and medical teams in the assigned territory.

Skills

Diabetes education experience

Interpersonal skills

Communication skills

Professional demeanor

Education

Bachelor’s Degree

Clinical background: LPN/RN/PharmD/RPH

Job description

Description

The Patient Navigator (PN) will provide essential services to patients, caregivers, & healthcare providers, ensuring seamless access to our client’s product, support, & resources. They are responsible for proactively & compliantly engaging with HCPs and Patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfilment resources. The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

Focusing on disease state education and training, you will have the opportunity to:

• Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on-label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow-up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory.

Along with your energy and versatility, you must possess:

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RD/RN/PharmD/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred
• Pharmaceutical industry highly preferred
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.