Patient Navigator

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Brigham and Women's Hospital in Boston, MA is seeking a patient-centered navigator to support patients and families by coordinating care, educating on treatment options, and connecting to community resources. The role emphasizes active participation in care decisions and robust documentation to ensure seamless service delivery.

The position focuses on collaboration across disciplines to improve outcomes, with hybrid work arrangements and a 40-hour workweek at a teaching hospital setting.

Qualifications

• Bachelor's degree in Clinical Social Work, Healthcare Management, or related field is required.
• Experience in social work, case management, or related clinical setting is preferred (1–2 years).
• Familiarity with healthcare resources and patient advocacy is important.

Responsibilities

• Advocate for patients and families, ensuring preferences are included in care planning.
• Serve as a liaison between patients, providers, and other stakeholders.
• Coordinate patient care services, appointments, and follow-up plans with the interdisciplinary team.
• Assist patients in understanding and following their care plans.
• Connect patients with healthcare and community resources, including financial assistance and transportation.
• Educate patients and families about conditions, options, and self-care strategies.
• Empower patients to participate in healthcare decisions.
• Maintain accurate documentation of interactions, plans, and referrals.

Skills

Advocacy

Communication

Collaboration

Organization

EHR

Education

Bachelor's degree in Clinical Social Work

Bachelor's degree in Healthcare Management

Bachelor's degree in Related Field

Job description

Job Summary

Summary
Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.

Does this position require Patient Care? No

Essential Functions

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Qualifications

Education

• Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Experience

• Social work, case management or related field preferably in a clinical setting 1-2 years preferred

Knowledge, Skills and Abilities

• Strong knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
• Strong organizational and time management skills.
• Familiarity with electronic health records and case management software.

Remote Type: Hybrid

Work Location: 221 Longwood Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $23.34 - $33.37/Hourly

Grade: 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.