Patient & Member Care Specialist

BroadPath Healthcare Solutions; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A healthcare solutions company is seeking Patient & Member Care Specialists to join their remote team. Candidates must have experience in customer service and healthcare, be adaptable, and possess strong communication skills. Responsibilities include assisting members with inquiries, scheduling services, and maintaining documentation. This role emphasizes teamwork, open communication, and collaboration in a supportive environment.

Qualifications

• 1+ year of call center customer service experience.
• 1+ year of healthcare or health insurance experience.
• Ability to navigate multiple systems while maintaining accuracy.

Responsibilities

• Assist members or patients by answering inquiries and coordinating services.
• Provide information on plan benefits and schedule appointments.
• Maintain accurate documentation in electronic systems.

Skills

Customer service

Verbal communication

Written communication

Adaptability

Education

High School Diploma or equivalent

Tools

Electronic medical records (EMR)

Customer relationship management (CRM)

Job description

Overview

BroadPath is hiring talented Patient & Member Care Specialists to join our remote team! These roles support members and patients by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.

We’re looking for customer-focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.

Responsibilities

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination

• Provide accurate information about plan benefits, eligibility, and coverage

• Schedule, reschedule, and confirm appointments with providers

• Process referrals, authorizations, prescription renewals, and other requests

• Assist members or patients with claims questions, billing inquiries, and account updates

• Review insurance or plan eligibility and update records in the system

• Maintain accurate documentation in electronic systems, including EMR or CRM tools

• Communicate with providers and internal teams via phone, secure messaging, or email

• Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines

• Escalate complex issues to the appropriate team or supervisor for resolution

Qualifications

• High School Diploma or equivalent

• 1+ year of call center customer service experience

• 1+ year of healthcare or health insurance experience (member services, patient services, benefits support, or similar)

• Strong verbal and written communication skills

• Ability to navigate multiple systems and maintain accuracy while handling calls

• Comfortable working in a remote environment with a designated, private workspace

• Demonstrated stable work history with a track record of reliability

• Commitment to a long-term role and building a career with the organization

• Reliable high-speed internet

Preferred Qualifications

• Experience with appointment scheduling or benefits inquiries

• Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems

• Experience with EPIC, Facets, or similar applications

• Knowledge of medical and/or insurance terminology

At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It’s how we build relationships, share ideas, and stay engaged. If you’re someone who values open communication, connection, and teamwork, you’ll thrive in our environment where showing up authentically matters.

What to Expect:

• On-camera participation during interviews, training, team meetings, and regular check-ins.

• Face-to-face discussions sparking collaboration and engagement

• A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: __ BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.