Patient Meal Service Specialist — Care & Menu Coordination

INTEGRIS Health; Woodward (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

INTEGRIS Health Woodward Hospital in Woodward, OK is hiring a full-time Patient Food Service Representative. You will handle clerical processing of diet orders, answer phones, assist with patient menus, and ensure accurate meal service for patients.

You will work to maintain privacy and safety, provide excellent customer service, and support dietary needs across shifts. This role requires organization, teamwork, and the ability to stay calm under pressure.

Qualifications

• Previous customer service and/or call center experience helpful.
• 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred.
• Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience.
• Demonstrates interpersonal and communication skills, both written and verbal.
• Requires strong organization skills, accuracy, and attention to detail.
• Working knowledge of web-based software; ability to adapt to changes in software programs.
• Typing 20 wpm.
• Must be able to effectively communicate in English.

Responsibilities

• Updates and modifies patient menus, tallies menu items for production areas, and processes diet orders in the system.
• Answers telephones, transcribes messages, and processes information on receipt.
• Maintains knowledge of therapeutic diets to ensure accurate meal orders.
• Maintains patient privacy, safety and dignity per confidentiality and sanitation standards.
• Delivers customer service with a positive attitude to patients, staff and visitors.
• Works under stress when speed impacts job outcomes.
• Assists patients in menu selections according to diet orders.
• Delivers trays with focus on presentation, accuracy, and temperature; ensures timely delivery.
• Ensures patient satisfaction during shifts on assigned floors.
• Delivers trays with patient safety and uses two identifiers; reports to leader as assigned.
• May have additional physical or respiratory requirements; consult Risk Management as needed.
• Hazards are minimal with standard precautions.

Skills

Customer service experience

Communication skills

Typing 20 wpm

English proficiency

Organization skills

Web-based software

Education

Nutrition/Dietetics degree or related education

Certified Dietary Manager program

Tools

Web-based software

Job description

INTEGRIS Health Woodward Hospital in Woodward, OK is hiring a full-time Patient Food Service Representative. You will handle clerical processing of diet orders, answer phones, assist with patient menus, and ensure accurate meal service for patients.

You will work to maintain privacy and safety, provide excellent customer service, and support dietary needs across shifts. This role requires organization, teamwork, and the ability to stay calm under pressure.