Patient Liaison Scheduler -Remote -EST or CST Must reside in the United States

Upstream Rehabilitation; United States; Remote; USD 35,000 - 75,000; Full time

Job summary

A leading health services provider is seeking a Patient Liaison Scheduler to join their remote team. This role involves the intake of information from referral sources and scheduling patients for therapy or functional testing, ensuring effective communication and relationship management. The candidate must possess strong interpersonal skills and the ability to handle multiple tasks efficiently. A high school diploma and data entry experience are required.

Benefits

3-week Paid Time Off plus paid holidays

Medical, Dental, Vision, Life Insurance

401K with company match

Annual paid Charity Day

Qualifications

• High school diploma or equivalent required.
• Data Entry experience required.
• Exceptional communication skills – oral, written and presentations.

Responsibilities

• Responsible for scheduling patients and obtaining necessary information.
• Develops and maintains relationships with clinics and referral sources.
• Completes tasks to ensure timely scheduling that meets patient needs.

Skills

Data Entry

Relationship building

Interpersonal skills

Problem solving

Exceptional communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Patient Liaison Scheduler -Remote -EST or CST Must reside in the United States

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Job Description

Upstream Rehabilitation, is looking for a REMOTE Patient Liaison to join our team (Must reside in the United States)

Job Description

Upstream Rehabilitation, is looking for a REMOTE Patient Liaison to join our team (Must reside in the United States)

The Patient Liaison is responsible for the intake of information from referral source and the scheduling

of patients, including creation of initial file, obtaining authorization, gathering appropriate information

necessary to complete registration, and providing an appointment at an appropriate clinic for skilled

therapy or functional testing. This position is responsible for supporting the mission, vision, and values

of Upstream Rehabilitation. This position does not have any supervisory duties.

• Completes tasks as directed in support of scheduling patients of Evaluations and/or treatment
  
  

with the goal of ensuring patients receive timely scheduling that meets their medical needs.

• Reviews Raintree/Document routing and other sources to gather needed referral, records, and
  
  

other information to complete the scheduling function.

• Responsible for using the Patient Liaison mapping system for scheduling patients to the correct
  
  

clinic/specialty that meets patient needs.

• Obtains and records preference of type and frequency of communication with Case
  
  

Manager/Network/Attorney or proper entity.

• Responds to weekly reporting structure feedback including Scheduling Lag report, Referral
  
  

Recapture Report, Missed Visit Report, number of contacts take/made and Future Authorization

Report for trends in facilities/regions. Reports progress and issues to the supervisor and/or

leader.

• Responsible for processing FCEs and other functional testing as directed.
• Develops and maintains relationships with clinics and future partners; builds and maintains
  
  

relationship with referral sources/networks and other entities.

This is a remote contact center environment with a requirement to work on the phone 100% of the time.

• Other duties as assigned
• High school diploma or equivalent required.
• Data Entry experience.
• Ability to manage incoming phone lines.
• Relationship building.
• Interpersonal skills.
• Ability to multi-task.
• Ability to problem solve; diplomatic conflict resolution abilities; ability to gracefully handle
  
  

difficult situations.

• Familiarity with products offered by Upstream in various locations to include Physical Therapy,
  
  

Occupational therapy, dry needling and other services provided.

• Ability to use a variety of computer-based platforms including EMR, Microsoft Office Suite,
  
  

tracking systems, and web-based portals.

• Exceptional communication skills – oral, written and presentations.
• Proficient with Microsoft Office Suite or related software.
  
  

Fulltime positions include{{:}

• }Annual paid Charity Day to give back to a cause meaningful to yo
• uMedical, Dental, Vision, Life, Short-Term and Long-Term Disability Insuranc
• e3-week Paid Time Off plus paid holiday
• s401K + company matc
  
  

hThis job description is not an all-inclusive list of all duties that may be required of the incumbent and i

ssubject to change at any time with or without notice. Incumbents must be able to perform the essentia

lfunctions of the position satisfactorily and that, if requested, reasonable accommodations may be mad

eto enable associates with disabilities to perform the essential functions of their job, absent undu

ehardship

.Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily

.Click Here To Learn Even More About Upstrea

mUpstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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