Patient Liaison Rehab Administration Full Time Days

Northwestern Medicine; Palos Park (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Equal opportunity employer

Job summary

Northwestern Medicine is seeking a Patient Liaison to oversee the patient service experience and optimize the use of clinical resources. The role emphasizes building strong relationships with patients and staff while advocating on behalf of patients as needed.

The position is full-time, with 80 hours per pay period, and entails floating to Orland Park and Palos Heights. Typical hours run Monday, Tuesday, Thursday, Friday 8:00 a.m.–4:30 p.m. and Wednesday 10:30 a.m.–7:00 p.m.

Qualifications

• High School Diploma or GED equivalent.
• 2 years healthcare experience.
• Experience in a customer service role.

Responsibilities

• Oversee the service experience for all patients.
• Coordinate scheduling and resource use with providers, rooms and equipment.
• Communicate with patients and clinical staff to ensure treatment plan adherence.
• Assist data collection and analysis related to physician productivity and resource utilization.
• Resolve billing errors and obtain pre-certifications or referrals when needed.
• Register patients and schedule or coordinate appointments.
• Provide patient education information and materials as needed.
• Maintain relations with patients, internal providers and staff.
• Answer inquiries related to practice operations.
• Follow up with patients to ensure testing and prescriptions follow the plan of care.

Skills

Customer service

Communication

Education

High School Diploma or GED

Bachelor’s degree

Job description

Description

See what our staff have to say about working at Northwestern Medicine!

It Takes a Team!

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

This position is full-time, 80 hours per pay period, day shift - floating to Orland Park & Palos Heights:

Monday, Tuesday, Thursday, Friday from 8:00 a.m. to 4:30 p.m. and Wednesdays from 10:30 a.m. to 7:00 p.m.

Qualifications

Required

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

NorthwesternMedicine Career Page

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.