Patient Liaison( Patient Recruiter)

Alcanza Clinical Research; Birmingham (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Health savings account

Supplemental insurances

401k with safe harbor match

Job summary

Alcanza Clinical Research in Birmingham, AL is seeking a Patient Liaison to support onsite recruitment for multiple studies. You will conduct pre-screening, qualify patients, and schedule visits to keep enrollment on track.

You will evaluate eligibility via interviews and records reviews, manage calendar and CTMS updates, and collaborate with site staff and clinicians. The role requires strong organization, bilingual English/Spanish, and attention to HIPAA guidelines.

Qualifications

• High school diploma or equivalent plus 5 years in healthcare, call center, or medical research.
• MA, CNA, LPN/LVN, EMT or medical license preferred.
• Bilingual English/Spanish is a plus.
• Experience with therapy areas, customer service, calendar management, and CTMS preferred.

Responsibilities

• Conduct onsite pre-screening to route qualified patients to studies.
• Evaluate eligibility via interviews and records reviews.
• Manage onsite screening visit schedules and rescheduling.
• Monitor No-Show/DNQ tracking and optimize processes.
• Handle inbound physician referral leads.
• Resolve patient barriers using site or sponsor support services.
• Update CTMS with patient touches and statuses.
• Create targeted call lists based on criteria.
• Support regional recruitment and meet leadership goals.
• Notify leadership of barriers to screens.
• Participate in local community outreach to educate patients.

Skills

Typing speed 40+ wpm

Organizational skills

Communication skills

Multitasking

Bilingual English/Spanish

HIPAA compliance

Attention to detail

Time management

Education

High school diploma

Medical license (MA/CNA/LPN/LVN/EMT) preferred

Tools

CTMS

Electronic Health Records

Calendar management tools

Job description

Key Responsibilities

Department: Operations
Location: Accel Research Sites - Birmingham, AL
Description: Alcanza is a growing multi‑site, multi‑phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre‑qualification, pre‑screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Essential Job Duties

• Execute onsite patient pre‑screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc.
• Monitor/manage onsite patient screening visit schedule – schedule/ reschedule appointments as needed or requested.
• Own No‑Show/DNQ tracking, triaging, optimization.
• Capture/manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor‑provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses, etc.
• Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency.
• Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
• Monitor status of Refer‑A‑Friend campaigns
• Represent company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Skills, Knowledge And Expertise

Minimum Qualifications: A high school diploma, or equivalent, AND a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred. Bi‑lingual (English / Spanish) proficiency is a plus.

Required Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Must possess strong organizational skills, attention to detail, and have basic math proficiency.
• Well‑developed written and verbal communication skills. Bi‑lingual (English / Spanish) proficiency is highly preferred.
• Well‑developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self‑motivated, and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full‑time employees regularly scheduled to work at least 30 hours per week are benefits‑eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long‑term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.