Patient Liaison - ( Patient Recruitment )

Accel Research Sites; Charlottesville (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan with a safe harbor match

Short and long-term disability insurance

Health savings accounts

Supplemental insurances

Job summary

Accel Research Sites in Charlottesville is seeking a dedicated Patient Liaison for full-time employment. This role involves supporting patient recruitment for clinical studies by conducting pre-screening and scheduling activities. Candidates should have a high school diploma and at least five years of experience in a medical or healthcare environment. Strong organizational skills and proficiency in customer service are essential, with bi-lingual capabilities being a plus. Employees enjoy comprehensive benefits including medical and dental coverage, starting from the first day of hire.

Qualifications

• Minimum 5 years’ experience in a medical, healthcare, or medical research environment.
• Proficiency in calendar management and scheduling.
• Experience with therapy areas is preferred.

Responsibilities

• Support onsite patient recruitment efforts for clinical studies.
• Evaluate eligibility of potential subjects through screening methods.
• Manage patient schedules and monitor inbound physician referral leads.

Skills

Customer service

Organizational skills

Verbal communication

Detail-oriented

Bi-lingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Electronic health records

CTMS

Job description

Patient Liaison - ( Patient Recruitment )

Department: Operations

Employment Type: Full Time

Location: Charlottesville Medical Research Center | Charlottesville, VA

Reporting To: Caryn Gibson

Description

Alcanza is a growing multi‑site, multi‑phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, SC, TX, VA, and Puerto Rico. We have established a strong presence across Phase I‑IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre‑qualification, pre‑screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Key Responsibilities

Essential Job Duties:

• Execute onsite patient pre‑screening and focus on pivoting qualified patients into active studies for dedicated and local sites when patients are willing to travel.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow‑up and communication including reminder calls and rescheduling.
• Monitor/manage onsite patient screening visit schedule – schedule or reschedule appointments as needed or requested.
• Own No‑Show/DNQ tracking, triaging, optimization.
• Capture/manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor‑provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating to Clinical Conductor/CTMS – update patient touches, patient profile statuses, etc.
• Create targeted call lists based on i.e. criteria in CTMS to best target patient populations for call efficiency.
• Share accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
• Monitor status of Refer‑A‑Friend campaigns.
• Represent company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Skills, Knowledge and Expertise

Minimum Qualifications: A high school diploma, or equivalent, and a minimum of 5 years’ experience in a medical, healthcare, or medical research environment, or a similar field, or an equivalent combination of education and experience is required. Experience with therapy areas, customer service, calendar management/scheduling, and CTMS experience is preferred. Bi‑lingual (English/Spanish) proficiency is a plus.

Required Skills:

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Must possess strong organizational skills, attention to detail, and basic math proficiency.
• Well‑developed written and verbal communication skills. Bi‑lingual (English/Spanish) proficiency is highly preferred.
• Well‑developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self‑motivated, and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full‑time employees regularly scheduled to work at least 30 hours per week are benefits‑eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long‑term disability insurance, health savings accounts, supplemental insurances, and a 401(k) plan with a safe harbor match are offered.