Patient Liaison - Nursing Administration

Agence PROvidence; Anaheim (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Providence California Regional Services is seeking a Patient Placement Center Specialist to coordinate the patient intake process across transfer centers. You will answer calls, triage inquiries, verify eligibility, and ensure timely, accurate documentation.

You will work with internal and external partners to move patients efficiently, handle high-priority cases, and support all transfer center operations in the Southern, Northern, and Behavioral Health California centers.

Qualifications

• Associate's degree or equivalent education/experience.
• 1-3 years of healthcare related experience.
• 1 year Customer service experience.

Responsibilities

• Coordinate patient intake process across transfer centers.
• Answer and triage calls, verify eligibility.
• Facilitate inbound and outbound transfers and ensure accurate documentation.
• Collaborate with internal and external partners to move patients efficiently.
• Support transfer center operations for Southern, Northern and Behavioral Health CA centers.
• Assist in resolving complex, high-priority transfer cases.

Skills

Healthcare experience

Customer service experience

Education

Associate's Degree or equivalent education/experience

Job description

Description

Patient Placement Center Specialist supports care for Providence St Joseph Health (PSJH) patients by coordinating the patient intake process. Responsibilities include answering and triaging calls, verifying eligibility, facilitating inbound and outbound transfers, and ensuring accurate documentation. The Patient Liaison works with internal and external partners to coordinate timely patient transfers and help the team resolve complex, high-priority cases. This role supports all transfer center operations, including but not limited to the Southern, Northern, and Behavioral Health California Transfer Centers. Providence's centralized Transfer Center coordinates patient transfers across the organization's regional, divisional, and system healthcare network. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence California Regional Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Associate's Degree or equivalent education/experience.
• 1-3 years of healthcare related experience.
• 1 year Customer service experience.

Preferred Qualifications

• Bachelor's Degree in Healthcare related field.
• 1 year Call center experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Pay Range

Pay Range: $25.00 - $37.98

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Background Check

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.