Patient Liaison

meetingprotocol; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Scout Clinical, a leading provider in patient reimbursements for clinical trials, is hiring a Patient Liaison for a fully remote role. You will review and approve travel and expense reimbursements, coordinate with vendors, and ensure timely, courteous service to patients and study sites.

The ideal candidate has a BS/BA or equivalent, at least 3 years in customer service or life sciences, and strong MS Office skills. Experience with travel, global currencies, and vendor management is a plus.

Qualifications

• BS/BA degree or equivalent experience.
• Minimum 3 years of experience within customer service or life sciences preferred.
• Experience working with multiple independent vendors to achieve results on a deadline.
• Experience in travel/hospitality industry is a plus.
• Strong computer skills (Excel, Word, Outlook, Internet Explorer).
• Ability to modify, edit, and create Excel spreadsheets and Word documents.
• Ability to conduct hotel, venue, and destination research online.
• Ability to work with financial information, including knowledge and understanding of foreign currency and the ability to convert to USD.
• Ability to track and manage key dates/deadlines.
• Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.

Responsibilities

• Serve as the primary point of contact for patients, study sites, vendors, and related parties.
• Schedule travel requests for patients in clinical trials, including flights, hotel, ground transportation, and special needs assistance.
• Interaction and management of vendors handling travel requests.
• Review travel requests against study parameters and seek approvals where necessary.
• Process expense reimbursements to patients for approved expenses.
• Support study site personnel on using the online portal, including creating/entering requests.
• Complete all required initial and ongoing training within a reasonable timeframe.

Skills

Customer service

Life sciences

Vendor management

Communication

Microsoft Office

Education

BS/BA degree or equivalent

Tools

Excel

Word

Outlook

Internet Explorer

Job description

Established in 1996 and rebranded toScoutin 2024, we built our foundation on planning meetings fornumerousorganizations within the life sciences sector (Scout Meetings).In response to emerging industryneeds, weexpanded our services to include Scout Clinical, one of the top providers of clinical trial patientreimbursements andtravel.

Scoutisrecognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you,we’dlove to have you join our rapidly growing team!

Position Summary:

The Patient Liaison provides support to patients and clinics involved in pharmaceutical research trials. You would be responsible for ensuring that customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Schedule information

Fully remote position for the following shift:

• Wednesday – Sunday | 8:30 AM - 5:30 PM EST (flexible to match time zone)

Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift)
Some holiday work may be required.

Responsibilities of this position include, but are not limited to:

• Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
• Scheduling travelrequests for patients enrolled in clinical trials, including:
  • Arrangements includeflights, hotel, ground transportation, and special needs assistance, as well as providing any assistance forany issues that arise during travel
  • Interaction and management of vendors handling travel requests
  • Review travel requests against study parameters and seeking approvals where necessary
• Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals, where necessary forthose expenses
• Responsible for supporting study site personnel on how to use the online portal, including:
  • Creating/entering requests in the portalif applicable
• Complete all required initial and ongoing training within a reasonable or provided timeframe

The ideal candidate will have the following experience, skills, and knowledge:

• BS or BA degree or equivalent experience
• Minimum 3 years of experience within the customer service or life sciences industry preferred
• Experience working with multiple independent vendors to achieve results on a deadline
• Experience in the travel and/or hospitality industry is a plus
• Strong computer skills (Excel, Word, Outlook, Internet Explorer)
  • Ability to modify, edit, and create Excel spreadsheets andWord documents
  • Ability to conduct hotel, venue, and destination research online
• Ability to work with financial information, including knowledge and understanding of foreign currency and the ability to convert to USD
• Ability to track and manage key dates/deadlines
• Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
• Well organized with the ability to prioritize and multitask
• Customer service oriented
• Patient, flexible attitude
• Ability to work within and meet strict deadlines/time management
• Thrive in fast-paced environments, maintaining performance under pressure
• Self-motivated and results-driven, while following instructions to achieve optimal outcomes
• Innovative problem solver, using critical thinking to address challenges proactively
• Diplomatic and discreet
• Collaborative team player, fostering positive relationships with colleagues and clients

Scout offers a competitive compensation and benefits package designed to support your health, work-life balance, and growth. Benefits include medical, dental, and vision coverage and more.

Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER