Patient Liaison

We Level Up; Lake Worth (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

HOLISTIX TREATMENT CENTERS LLC in Lake Worth, FL invites a Patient Liaison to be the primary contact between patients and the healthcare team, ensuring clear communication of treatment plans. This role supports advocacy, coordination, and education to enhance patient experiences.

Responsibilities include coordinating appointments, addressing patient concerns with empathy, maintaining records, and collaborating with clinicians to improve service delivery in a fast-paced healthcare setting.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Social Work, or a related field.
• Minimum of 2 years in healthcare, preferably patient relations or advocacy.
• Experience coordinating between patients and healthcare providers to ensure seamless communication.

Responsibilities

• Act as a communication bridge between patients, families, and healthcare providers to ensure clarity and understanding of medical information.
• Advocate for patient needs and concerns, ensuring they are addressed promptly and effectively.
• Coordinate patient appointments, follow-ups, and referrals to ensure continuity of care.
• Educate patients and their families about healthcare procedures, treatment plans, and available resources.
• Monitor patient progress and satisfaction, providing feedback to healthcare teams to improve service delivery.
• Assist in resolving any patient-related issues or complaints, ensuring a positive healthcare experience.
• Maintain accurate patient records and documentation, adhering to confidentiality and privacy standards.
• Collaborate with multidisciplinary teams to enhance patient care and service quality.]
• COMPANY NAME: HOLISTIX TREATMENT CENTERS LLCKEY POINTS: Patient liaison duties, healthcare coordination, patient advocacy

Skills

Interpersonal skills

Communication

Problem solving

Discretion

Empathy

Teamwork

Organization

Education

Bachelor's degree in Healthcare Administration, Nursing, Social Work, or related field

Tools

EMR experience

Healthcare software

Job description

0SY42 - HOLISTIX TREATMENT CENTERS LLC - Lake Worth, FL 33467

Overview

Salary Range

Position Type

Full Time

Job Shift

Day

High School

Category

Facilities

Description

Position Summary: The Patient Liaison at WE LEVEL UP serves as the primary point of contact between patients and the healthcare team, ensuring clear communication and understanding of treatment plans. This role is crucial in advocating for patient needs, enhancing patient satisfaction, and facilitating seamless healthcare experiences.

Position Responsibilities:

• Act as a communication bridge between patients, families, and healthcare providers to ensure clarity and understanding of medical information.
• Advocate for patient needs and concerns, ensuring they are addressed promptly and effectively.
• Coordinate patient appointments, follow-ups, and referrals to ensure continuity of care.
• Educate patients and their families about healthcare procedures, treatment plans, and available resources.
• Monitor patient progress and satisfaction, providing feedback to healthcare teams to improve service delivery.
• Assist in resolving any patient-related issues or complaints, ensuring a positive healthcare experience.
• Maintain accurate patient records and documentation, adhering to confidentiality and privacy standards.
• Collaborate with multidisciplinary teams to enhance patient care and service quality.

Qualifications

Required Education:

• Bachelor's degree in Healthcare Administration, Nursing, Social Work, or a related field.

Required Experience:

• Minimum of 2 years of experience working in a healthcare setting, preferably in patient relations or advocacy.
• Proven track record of effectively managing patient concerns and enhancing patient satisfaction.
• Experience in coordinating between patients and healthcare providers to ensure seamless communication and service delivery.

Required Skills and Abilities:

• Strong interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Excellent problem-solving skills and the ability to handle sensitive situations with discretion and empathy.
• Proficiency in using healthcare management software and electronic medical records.
• Ability to work collaboratively in a team-oriented environment while maintaining a high level of professionalism.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

About We Level Up

In this video, Ryan Zofay, Chief Enthusiasm Officer and founder speaks about our dynamic and supportive work environment, where personal growth and empowerment are at the core of everything we do. Get ready to be inspired and motivated as you embark on this exciting journey with us!

Discover what makes We Level Up Treatment Centers an inspiring and impactful workplace, learn about our mission, values, and company culture, and get excited to be part of a team making a difference in people's lives. As a leading treatment center network dedicated to empowering individuals to overcome the challenges of substance abuse and mental health disorders to achieve recovery and personal growth, we are thrilled to have you join our team.