Patient Intake Specialist

Baxter International Inc.; Saint Paul (MN); On-site; USD 51,200 - 70,400; Full time

Benefits offered by this job

Medical and dental coverage from day one

Life and disability insurance

Educational assistance

Paid time off

Job summary

Baxter International Inc. is hiring an Intake Specialist for the Respiratory Health business unit. In this role, you will verify insurance benefits, collect patient information, and educate caregivers on therapy benefits.

Ideal candidates have 2+ years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive compensation package and comprehensive benefits from day one.

Qualifications

• 2+ years relevant experience in health insurance or durable medical equipment.
• Exceptional written, verbal, and interpersonal skills.
• High level of reasoning ability to resolve patient and business issues.

Responsibilities

• Verify insurance benefits and payer requirements.
• Collect and document patient information accurately.
• Educate patients on therapy benefits and financial responsibility.

Skills

Health insurance experience

Communication skills

Bilingual in English/Spanish

Proficient in Microsoft Office

Education

High School diploma or equivalent

Associate degree or higher

Tools

TIMS

Job description

Your role

Intake Specialist – Respiratory Health business unit.

Key Responsibilities

• Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy.
• Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews.
• Review face‑to‑face documentation and evaluate eligibility and risk prior to device shipment.
• Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance.
• Initiate and manage required documentation (e.g., TCR, ABN, waivers) and follow up on forms and applications as needed.
• Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations.
• Collaborate cross‑functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes.
• Facilitate ongoing patient follow‑up and manage device returns when therapy is no longer beneficial.

Qualifications

• 2+ years relevant experience, preferably in health insurance and/or durable medical equipment.
• High School diploma or equivalent required; associate degree or higher preferred.
• High level of reasoning ability to successfully resolve a variety of patient and business issues.
• Exceptional written, verbal, and interpersonal communications and presentation skills.
• Bilingual in English/Spanish preferred.
• Proficient in Microsoft Office Software.
• Third‑party payer experience.
• Experience with TIMS.

Compensation

Base salary range: $51,200 to $70,400. Actual salary may vary based on relevant skills, experience, business line, and geographic location.

Benefits

Baxter offers comprehensive benefits, including medical and dental coverage from day one, life and disability insurance, payroll‑based retirement plans, flexible spending accounts, educational assistance, paid time off, and additional benefits such as commuting assistance and an employee discount program.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Applicants are evaluated without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, disability status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to providing reasonable accommodations to individuals with disabilities. To request an accommodation, please provide the nature of your request and your contact information.

Recruitment Fraud Notice

Baxter has identified instances of employment scams. Please review our Recruitment Fraud Notice to protect yourself from fraudulent parties posing as Baxter representatives.

Application Requirements

Applicants must be authorized to work for any employer in the U.S. Baxter is unable to sponsor or take over sponsorship of an employment visa at this time.