Patient Intake Specialist

Understood Care; Orlando (FL); Remote; USD 41,000 - 48,000; Full time

Job summary

Understood Care seeks a Patient Intake Specialist to manage calls and appointment confirmations for Medicare patients. This flexible, remote position requires 3+ years in a patient-facing role, strong organizational skills, and knowledge of Medicare. Join a mission-driven team dedicated to equitable healthcare support for underserved populations.

Benefits

Paid administrative time and training

Remote flexibility with a supportive team environment

Qualifications

• 3+ years in a patient-facing role (intake, case management, etc.) required.
• Knowledge of Medicare and the U.S. healthcare system essential.
• Passion for equitable care and supporting underserved populations.

Responsibilities

• Answer incoming phone calls from patients.
• Call patients to confirm appointments and explain services.
• Document intake findings in internal systems.

Skills

Organizational skills

Attention to detail

Communication

Rapport-building

Bilingual (Spanish, Mandarin, etc.)

Tools

EHRs

CRMs

Digital health tools

Job description

Patient Intake Specialist (Remote)

Location: Remote (U.S.-based)

Employment Type: Part-Time/Full-Time

Compensation: $20/hour plus substantial admin-based performance bonuses

Schedule: Flexible, up to 40 hours/week. Particular focus on team members who can work in the afternoons and evenings EST (1pm - 9pm) as well as on the weekends.

About Understood Care

Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.

About the Role

As a Patient Intake Specialist, you'll be the first person patients meet in their journey with Understood Care. You'll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in. For this role we are looking for an intake specialist who will be interested in working afternoon and weekend hours.

Please note this is a 1099 contractor role with the possibility of transitioning to a full time, W-2 role.

What You'll Do

• Answer incoming phone calls from patients
• Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
• Document intake findings in internal systems
• Coordinate smooth handoff to MDs/NPs and Care Advocates
• Follow up to ensure onboarding is completed and successful
  
  

What You'll Bring

• 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
• Knowledge of Medicare and the U.S. healthcare system
• Strong organizational skills and attention to detail
• Excellent communication and rapport-building abilities
• Comfort using EHRs, CRMs, and digital health tools
• Passion for equitable care and supporting underserved populations
• Bilingual language skills (Spanish, Mandarin, etc.) a plus
  
  

Why You'll Love Working Here

• Mission-driven, patient-first culture
• Opportunity to grow with a fast-paced, compassionate startup
• Paid administrative time and training
• Remote flexibility with a supportive team environment