Patient Intake Specialist

Keta Medical Center; New York (NY); Remote; USD 55,000 - 58,000; Full time

Job summary

Keta Medical Center is seeking a Patient Intake Specialist to manage patient inquiries and guide them through the intake process. This remote role requires excellent communication skills and a detail-oriented approach. Join a positive work environment focused on innovative mental health care.

Qualifications

• Experience in medical administration or patient intake preferred.
• Strong oral communication skills with experience handling patient calls.

Responsibilities

• Answer incoming calls and provide information about clinic services.
• Guide patients through the intake process and verify insurance.

Skills

Communication

Organization

Customer Service

Job description

Join to apply for the Patient Intake Specialist role at Keta Medical Center.

This range is provided by Keta Medical Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $57,500.00/yr

About The Role

We are seeking a Patient Intake Specialist with excellent phone and communication skills to serve as the primary point of contact for prospective patients interested in our clinic’s services. This remote position involves managing and responding to patient inquiries from various sources—such as our website, social media, and referral channels—and guiding each individual from their first interaction with us through to their first office visit.

The ideal candidate is personable, detail-oriented, and capable of learning about our ketamine treatments to confidently answer basic questions and provide relevant information to prospective patients. A proactive, “can-do” attitude and thorough follow-up are essential to success in this role.

Key Responsibilities

• Answer incoming calls and patient inquiries, providing clear and accurate information about our clinic and treatment options.
• Guide each patient through the intake process, including collecting referrals, coordinating with referring providers, verifying insurance, and gathering essential documentation.
• Communicate effectively and professionally over the phone, ensuring that patients feel supported, heard, and understood at each touchpoint.
• Document all interactions and follow-ups, tracking each patient’s journey from initial inquiry to their first scheduled appointment.
• Learn and communicate basic details about our ketamine treatments, answering questions within the scope of your role and providing a positive initial experience.
• Coordinate with internal teams to ensure a seamless patient intake experience and quickly address any questions or concerns.

Qualifications

• Strong oral communication and phone skills, with experience handling incoming patient calls or customer service inquiries.
• Experience in medical administration, patient intake, or care navigation preferred.
• Sales or adjacent experience preferred.
• Knowledge of basic medical insurance processes.
• High level of organization and strong documentation skills with a sales-minded approach to patient engagement.
• Self-motivated and comfortable working independently in a remote environment.

Why Join Us?

We provide a positive work environment focused on patient care and comfort, and you’ll have the opportunity to contribute to an innovative treatment model in mental health care.

For more information, visit us at ketamc.com.

Recruiters and Staffing Agencies: Please do not contact us regarding this position. We are not accepting resumes or solicitations from staffing agencies or recruiters at this time.