Patient Intake Representative

Hackensack Meridian Health; Clark (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Intake Representative to support patient access and registration across our New Jersey network. You will initiate patient intakes, schedule appointments, perform insurance screening and verification, and handle a high volume of calls and inquiries while ensuring accurate entry of charges.

The role requires a high school diploma or GED, at least one year in a related healthcare or customer service setting, and strong organizational and communication

Qualifications

• High School diploma, GED, or equivalent.
• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
• Good organizational skills; ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; ability to accept direction and perform multiple tasks.

Responsibilities

• Initiate patient intakes and scheduling.
• Perform insurance screening and verification/authorization processes.
• Handle patient registration and a high volume of calls/inquiries.
• Enter patient charges and respond to medical records requests and billing inquiries.
• Prepare reports and maintain department records.

Skills

Communication skills

Organizational skills

Multitasking

Education

High School diploma or GED

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Intake Representative is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.

• Good organizational skills; ability to set priorities effectively.

• Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.

188283

Minimum rate of $20.64 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

• Experience: Years of relevant work experience.

• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

• Skills: Demonstrated proficiency in relevant skills and competencies.

• Geographic Location: Cost of living and market rates for the specific location.

• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.