Patient Intake Rep - Wound Care Center - Per Diem Day

Hackensack Meridian Health; Edison (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Intake Representative to enhance patient interactions and streamline registration processes. The role involves effective communication, insurance verification, and ensuring all tasks are completed before patient visits. Join a collaborative team dedicated to improving healthcare delivery.

Qualifications

• At least 1 year of related experience in a healthcare or customer service setting.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Communicating all pertinent information to patients/customers during initial and follow-up contacts.
• Verifying insurance on all new referrals and screening for department-specific needs.
• Preparing new patient charts and scheduling appointments.

Skills

Organizational Skills

Communication

Education

High School diploma or GED

Job description

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Description

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives — and we support each other to succeed. With a culture rooted in connection and collaboration, our employees are considered team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we serve our community. Together, we keep improving — advancing our mission to transform healthcare and lead positive change.

Responsibilities

A day in the life of a Patient Intake Representative at Hackensack Meridian Health includes:

• Communicating all pertinent information to patients/customers during initial and follow-up contacts.
• Answering incoming department calls promptly, screening calls, relaying accurate information, and taking appropriate actions.
• Monitoring voicemail, initiating follow-up, and relaying messages to staff.
• Gathering and documenting information for scheduling, insurance verification, and registration processes.
• Verifying insurance on all new referrals and screening for department-specific needs.
• Documenting interactions with insurance representatives, patients, and other parties.
• Researching and relaying discrepancies to insurance companies, patients, and supervisors.
• Compiling statistical reports and forwarding them to relevant parties.
• Following procedures for authorizations and verifying receipt of authorizations.
• Pre-registering patients, collecting necessary documents and information.
• Updating registration systems and obtaining patient signatures.
• Informing patients of payment responsibilities and collecting payments.
• Preparing new patient charts and scheduling appointments, including rescheduling and prioritizing.
• Advising patients on scheduling, registration, cancellations, and late arrivals.
• Ensuring all scheduling and registration tasks are completed before the patient's first visit.
• Performing other duties as assigned, adhering to organizational standards.
• Physical requirements include lifting, pushing, pulling a minimum of 5 lbs., and standing for at least 1 hour daily.

Qualifications

• High School diploma, GED, or equivalent.
• At least 1 year of related experience in a healthcare or customer service setting.
• Strong organizational skills and ability to prioritize tasks.
• Excellent communication skills, both written and interpersonal, with the ability to accept direction and multitask.

If you believe you are a good fit, please apply today!

Additional Information

• Seniority level: Associate
• Employment type: Other
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare