Patient Intake Coordinator - Wilmington, DE

Personic Health; Wilmington (DE); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health, vision, and dental benefits

Paid time off

401(k) match

Job summary

Personic Health seeks a Patient Intake Coordinator in Wilmington, DE to guide referrals into care. You will make initial outreach calls, collect demographic and insurance information, explain the home-based wound care model, and schedule the first visit.

The role requires clear, compassionate communication, strong data-entry skills, and collaboration with clinical and operations teams to ensure timely access and a seamless onboarding experience for patients.

Qualifications

• Strong communication skills and professional phone presence.
• High attention to detail and organizational abilities.
• Ability to manage multiple systems and workflows throughout the day.
• Familiarity with HIPAA and patient confidentiality requirements.

Responsibilities

• Conduct initial phone outreach to newly referred patients in a timely manner.
• Collect, document, and verify demographic, insurance, and clinical information.
• Explain Personic Health’s services, care model, and what patients can expect.
• Address patient questions with professionalism and empathy.
• Schedule initial visits and coordinate logistics with clinical/operational teams.
• Ensure accurate and complete data entry across required systems.
• Track and document referral status.
• Escalate clinical/operational concerns to supervisor as needed.

Skills

Verbal communication

Attention to detail

Organizational skills

Multi-system navigation

HIPAA compliance

Tools

EMR systems

RingCentral

Nextiva

Job description

# Patient Intake Coordinator - Wilmington, DE.Wilmington, Delaware · Full time · On-site## About the role.**Job description:**The Patient Intake Coordinator plays a critical role in transitioning patients from referral to care by conducting initial outreach calls, gathering and verifying required information, explaining Personic Health’s services and care process, and scheduling the patient’s first visit. This individual must communicate clearly, compassionately, and confidently, directly influencing referral conversion, patient satisfaction, and timely access to essential wound care. This position reports to the Regional Vice President (RVP) and collaborates closely with back-office support staff to ensure a seamless patient onboarding experience.**Benefits:*** Competitive salary* Health, vision, and dental benefits* Additional insurance coverage options* Paid time off, holidays, and sick time* 401(k) matchCandidate must reside in the state they are applying for**About Personic Health**Personic Health was built around a simple but powerful premise: wound care belongs in the home. As a physician-founded and physician-led organization, in-home wound care isn’t just a service line — it’s the core of who we are.Our clinical model brings expert wound care directly to patients in their homes, assisted living communities, and skilled nursing facilities — delivering the same level of evidence-based care found in a traditional wound center, without the burden of transportation or fragmented follow-up. Our team is composed of highly trained providers who specialize in wound management and operate under structured clinical oversight to ensure consistency, quality, and outcomes.We are privately owned and self-funded, which allows us to remain disciplined, intentional, and long-term in our decisions. We deploy resources thoughtfully, invest strategically, and hold a high bar for talent. From our executive physician leadership to the clinicians in the field, we are committed to precision, accountability, and delivering world-class care where patients need it most.**Equal Opportunity Employer**Personic Health encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.**Online Search Disclaimer**By submitting my application, I understand that, after evaluating whether a candidate meets the minimum job qualifications, Personic Health may conduct an online search of public information to further screen me as an applicant for employment, utilizing non-discriminatory criteria.**Disclosure:**Personic Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.A person with a disability requiring accommodation for completing the application process or for purposes of employment should notify Personic Health as soon as possible.By submitting my application, I understand that, after evaluating whether a candidate meets the minimum job qualifications, Personic Health may conduct an online search of public information to further screen me as an applicant for employment, utilizing non-discriminatory criteria.I affirm that the information provided on this application (and accompanying résumé and notes, if any) is true and complete. I understand that any false information, misrepresentations, or omissions—oral or written—may disqualify me from further consideration for employment and may result in discipline or dismissal if discovered at a later date.I authorize this company to investigate all statements contained in this application, including records of any former employers, police departments, and other references or sources concerning me. I authorize all such references and sources (and the company) to release this information without liability for damage resulting from such release. I waive any written notice of the release of such records that may be required by state or federal law.## Responsibilities.* Conduct initial phone outreach to newly referred patients in a timely manner* Collect, document, and verify demographic, insurance, and clinical information* Clearly explain Personic Health’s services, care model, and what patients can expect* Address patient questions and concerns with professionalism and empathy* Schedule initial visits and coordinate logistics with clinical and operational teams* Ensure accurate and complete data entry across required systems* Track and document referral status* Communicate proactively with the RVP and support staff regarding barriers to scheduling or conversion* Escalate clinical or operational concerns appropriately* Maintain confidentiality and compliance with HIPAA regulations## Qualifications.* Strong verbal communication skills and professional phone presence* High attention to detail and organizational skills* Ability to manage multiple systems and workflows throughout the day* Availability during standard work hours of 9:00 a.m. to 5:00 p.m. local time* Ability to learn and navigate software systems, including electronic medical record (EMR) tools* Familiarity and comfort with telephone systems (RingCentral, Nextiva, etc.)* Prior experience in healthcare intake coordination or patient access preferred* Experience in wound care, home health, or related healthcare services preferredRecruitingPatient Intake Coordinator - Wilmington, DELocation: Wilmington, DelawareEmployment: Full timeWorkplace: On-siteShift: DaysWeekly hours: 40Openings: 1