Patient Intake Coordinator

ACTalent; Santa Monica (CA); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Paid time off

Descripción de la vacante

Actalent is seeking a Patient Service Representative to be the primary point of contact for patients, handling check-in/check-out, scheduling, registration, and insurance verification in a fast-paced clinic setting.

The role requires 1 year of healthcare administrative experience, proficiency with EPIC CS-Link, and strong communication skills. This temporary on-site position is based in Santa Monica, CA, with pay at $25.00 per hour and potential for renewal.

Formación

• Minimum 1 year healthcare admin or patient service experience.
• Proficient in EPIC CS-Link for patient data and insurance verification.
• Experience with insurance verification and co-pay collection.
• Strong communication and attention to details.

Responsabilidades

• Greet patients and provide courteous, professional service.
• Check in/out patients and ensure documentation is complete.
• Collect co-payments and reconcile payments.
• Verify demographics and insurance in CS-Link/Epic.
• Schedule appointments and complete patient registration.
• Process referrals and authorizations.

Conocimientos

Patient service experience

Healthcare admin

EPIC CS-Link

Insurance verification

Scheduling surgeries

Data entry accuracy

Communication skills

Attention to detail

Herramientas

EPIC CS-Link

Descripción del empleo

Job Title: Patient Service Representative

Job Description

The Patient Service Representative serves as the primary point of contact for patients in person and by phone, ensuring a welcoming experience and efficient administrative support. This role manages patient check-in and check-out, appointment scheduling, registration, insurance verification, and payment collection while maintaining accurate records in the CS-Link/Epic system. The position also supports referral and authorization processing, patient and provider correspondence, and helps patients understand clinic policies, procedures, and services.

Responsibilities

• Act as the primary point of contact for patient relations, both in person and by phone, providing courteous and professional service.
• Greet patients upon arrival, assist with questions or concerns, and escape issues appropriately when needed.
• Check patients in and out of appointments, ensuring all required documentation is complete and accurate.
• Collect co-payments and other patient payments, issue receipts, and reconcile payments in accordance with established procedures.
• Verify patient demographics and insurance information accurately in the CS-Link/Epic system.
• Schedule patient appointments and complete full patient registration, ensuring data integrity and adherence to clinic guidelines.
• Process and track referrals and authorizations for various insurance types, following health plan and authorization procedures.
• Handle patient and provider correspondence in a timely and professional manner, maintaining confidentiality and accuracy.
• Explain clinic policies, procedures, and available services to patients in a clear and supportive manner.
• Utilize the EPIC system for surgery scheduling, particularly for plastic surgery procedures, as required.
• Sanitize and maintain a clean and organized workspace using provided supplies and following department guidelines.

Essential Skills

• Minimum of 1 year of patient service representative or healthcare administrative experience, preferably in a hospital setting.
• Ability to read, understand, and respond to detailed oral and written instructions.
• Knowledge of medical insurance and medical office procedures.
• Experience working with health plan insurances and authorization processes.
• Proficiency in using the EPIC system, including CS-Link/Epic for patient demographics and insurance verification.
• Ability to schedule surgeries and coordinate related administrative tasks.
• Strong verbal and written communication skills for interacting with patients and providers.
• Attention to detail and accuracy in data entry, payment reconciliation, and documentation.

Additional Skills & Qualifications

• 2 years of experience as a Patient Service Representative is preferred.
• Experience in a hospital or similar healthcare environment is highly desirable.
• Familiarity with plastic surgery procedure types and related scheduling processes is a plus.
• Ability to manage multiple tasks in a fast-paced clinical setting.
• Strong organizational skills and the ability to prioritize work effectively.

Work Environment

This is an on-site, day shift position with typical hours from 8:00 a.m. to 5:00 p.m. in a clinical setting located in West Hollywood. The role is strictly temporary at this time, with potential for renewal depending on business needs. The environment involves regular interaction with patients, clinical staff, and administrative systems such as CS-Link/Epic. The workspace requires routine sanitization using provided supplies and adherence to department cleanliness guidelines, contributing to a professional and hygienic healthcare setting.

Job Type & Location

This is a Contract position based out of Santa Monica, California 90404.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Santa Monica, California 90404.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Santa Monica,California 90404.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.