Patient Guest Services Assistant

Cleveland Clinic

Mayfield Heights (OH)

On-site

USD 17,000 - 25,000

Part time

3 days ago

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Job summary

Cleveland Clinic Hillcrest Hospital is seeking a Patient Guest Services Assistant to welcome patients and visitors, provide directions, and offer concierge-style assistance within a Magnet Hospital setting.

Ideal candidates will have a high school diploma or GED, strong communication and empathy, and at least two years of customer service experience, including face-to-face interactions.

Qualifications

High school diploma or GED required.
Two years’ customer service experience with at least one year of face-to-face interaction.
Basic computer skills including Epic and Outlook.

Responsibilities

Greet and assist patients, visitors and caregivers; provide directions and minimal transport.
Access patient information to confirm appointment times and locations.
Coordinate with hospital departments to meet patient needs and improve experiences.

Skills

Customer service

Communication

Empathy

Education

High school diploma or GED

Tools

Epic

Outlook

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Location

Mayfield Hts

Facility

Hillcrest Hospital

Department

Information Services-Hillcrest Hospital

Job Code

G10015

Shift

Schedule

7:00am-7:30pm

Job Summary

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As a Patient Guest Services Assistant, you will provide customer service by providing directions to patient rooms or other areas of the hospital, serving as local resource for visitors and ensuring a safe environment for patients, guests and caregivers.

This role is an excellent entry point into the Cleveland Clinic and the many opportunities available within the organization such as Health Unit Coordinators, Medical Staff Office and the Graduate Medical Education program.

A caregiver in this position works PRN (as needed) variable shifts.

A caregiver who excels in this role will:

Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
Access patient information to confirm appointment times, appointment locations and room numbers.
Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
Correct and/or report safety, maintenance, and cleaning needs.
Respond to Code Blue and Code Red emergencies with appropriate equipment.
Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED
Basic computer skills: Epic, outlook, and other internal systems
Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests
Two years’ experience in a customer service role with at least one year of providing face-to-face customer service

Preferred qualifications for the ideal future caregiver include:

Physical Requirements:

Manual dexterity to operate office equipment.
Requires frequent data entry, standing, walking, and sitting.
Normal or corrected vision, hearing, speech.
Excellent hand/eye coordination.
Lift up to 25 pounds.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

Follows Standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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Cleveland Clinic is a leading not-for-profit academic medical center that combines patient care, research, and education across multiple locations in the U.S. and internationally.

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