Patient Growth Specialist - Bilingual

Oak Street Health, part of CVS Health; Phoenix (AZ); On-site; USD 25,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings options

Paid time off

Job summary

Oak Street Health is seeking a Patient Growth Specialist (Outreach Executive I) in Phoenix to connect Medicare-eligible seniors with our care model. This role serves as a primary lead generator within the assigned market, acting as a brand ambassador to grow the patient base.

The position is 60% field-based and 40% clinic-based, requiring bilingual English/Spanish communication, strong outreach skills, and the ability to collaborate with outreach leaders to execute targeted strategies.

Qualifications

• 2+ years in Sales or Healthcare environments.
• Fluent in English and Spanish.
• Proven ability to cold call and manage digital lead channels.
• Excellent verbal and written communication with a professional phone presence.
• Ability to handle multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation; 60% field-based.
• Willingness to work weekends for community events.
• U.S. work authorization.

Responsibilities

• Generate high-quality leads through community events and local outreach.
• Convert leads via cold calls, digital channels, and referrals.
• Engage prospects by email, phone, and in-person networking to build a sales pipeline.
• Stay updated on services, marketing initiatives and team workstreams.
• Collaborate with CRMs and Outreach leadership on lead strategies.

Skills

Sales experience

Bilingual English/Spanish

Cold calling

Communication skills

Multitasking

Driver's license

Field-based role

Weekend availability

US work authorization

CRM

EMR

MS Office / Google Suite

Tools

CRM

EMR

MS Office / Google Suite

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title

Patient Growth Specialist (Outreach Executive I)

Company

Oak Street Health

Location

3536 W Glendale Ave, Phoenix, AZ 85051

• Now offering a $2,000 Sign-On Bonus!**

Role Description

The Patient Growth Specialist (internally known as an Outreach Executive) is a community-facing role dedicated to connecting Medicare-eligible seniors with Oak Street Health. As the primary lead generators for their territories, Outreach Executives act as brand ambassadors, sharing the impact of our unique care model to drive local patient growth.

Working in close collaboration with Outreach Managers, Directors, and Community Relationship Managers, you will execute targeted strategies to build trust and expand our patient base within your assigned market.

Core Responsibilities

Sales & Lead Generation

• Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community.
• Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
• Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline.
• Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings.
• Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships.

Relationship Management

• Meticulously document all customer interactions and sales activities within the CRM and internal business systems.
• Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care.
• Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health.
• Maintain consistent touchpoints with prospects to foster trust and long-term community presence.

Required

What we’re looking for

• 2+ years in Sales or Healthcare environments.
• Must be fluent in English and Spanish languages to connect with our local patient population.
• Proven ability to cold call, manage digital lead channels, and influence key stakeholders.
• Exceptional verbal and written communication skills with a professional phone presence.
• Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment.
• Must have a valid driver’s license and reliable transportation. Note: This role is 60% field-based and 40% clinic-based.
• Flexibility to work weekends for community events and patient engagement.
• US work authorization

Preferred

• Strong computer skills, including basic knowledge of Microsoft and/or Google Suite
• Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.