Patient Growth Specialist - Bilingual

CVS Health; Desert Palms (CA); Vor Ort; USD 25.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Zusammenfassung

Oak Street Health is seeking a Patient Growth Specialist (Outreach Executive I) to connect Medicare-eligible seniors with its care network. This community-facing role drives local patient growth by executing targeted outreach and events in the assigned market, collaborating with managers to expand access to care.

The position is 60% field-based and 40% clinic-based, with weekend opportunities for community events.

Qualifikationen

• 2+ years in Sales or Healthcare environments.
• Fluent in English and Spanish.
• Proven ability to cold call, manage digital lead channels, and influence key stakeholders.
• Exceptional verbal and written communication skills with a professional presence.
• Must have a valid driver’s license and reliable transportation.

Aufgaben

• Generate high-quality leads by executing community events and localized outreach.
• Identify and convert leads through cold calling, digital channels, and referrals.
• Engage prospective patients via email, phone, and in-person networking to build a sales pipeline.
• Stay current on service updates and marketing initiatives through team briefings.
• Partner with CRMs and leadership to align on lead generation strategies.
• Document all customer interactions in the CRM and internal systems.
• Serve as liaison between clinical teams and new patients to ensure a seamless transition.
• Address and resolve prospect concerns with empathy to create a positive first impression.

Kenntnisse

Bilingual English/Spanish

Cold calling

Sales experience

CRM usage

Tools

CRM software

EMR software

Microsoft/Google Suite

Jobbeschreibung

Job Title

Patient Growth Specialist (Outreach Executive I)

Company

Oak Street Health

Location

3536 W Glendale Ave, Phoenix, AZ 85051

Sign-On Bonus

Now offering a $2,000 Sign-On Bonus!

Role Description

The Patient Growth Specialist (internally known as an Outreach Executive) is a community-facing role dedicated to connecting Medicare-eligible seniors with Oak Street Health. As the primary lead generators for their territories, Outreach Executives act as brand ambassadors, sharing the impact of our unique care model to drive local patient growth. Working in close collaboration with Outreach Managers, Directors, and Community Relationship Managers, you will execute targeted strategies to build trust and expand our patient base within your assigned market.

Core Responsibilities

• Sales & Lead Generation: Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community.
• Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
• Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline.
• Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings.
• Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships.
• Meticulously document all customer interactions and sales activities within the CRM and internal business systems.
• Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care.
• Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health.
• Maintain consistent touchpoints with prospects to foster trust and long-term community presence.

What we're looking for:

• Required: 2+ years in Sales or Healthcare environments.
• Must be fluent in English and Spanish languages to connect with our local patient population.
• Proven ability to cold call, manage digital lead channels, and influence key stakeholders.
• Exceptional verbal and written communication skills with a professional phone presence.
• Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment.
• Must have a valid driver’s license and reliable transportation.
• Note: This role is 60% field-based and 40% clinic-based. Flexibility to work weekends for community events and patient engagement.
• US work authorization.
• Preferred: Strong computer skills, including basic knowledge of Microsoft and/or Google Suite.
• Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $35.29. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 12/27/2026

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.