Patient Growth Associate

Bluebird-Kids-Health; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Equity participation

Professional growth opportunities

Diverse and inclusive culture

Medical, vision, and dental insurance

Employee assistance & benefits

Job summary

Bluebird Kids Health is seeking an energetic, relationship-driven Patient Growth Associate in Jacksonville to drive new patient acquisition through community partnerships, events, and expectant parent engagement. You will own the lifecycle of community-generated leads from first contact to enrollment, building strong relationships with schools, OB-GYNs, and families.

You will manage the Expecting Parent Meet & Greets, drive registrations, host events, and execute follow-up to maximize

Qualifications

• 2–4 years in sales, customer engagement, account management, patient engagement, or similar role with measurable goals.
• Strong interpersonal and communication skills to build trust with families and partners.
• Highly organized with attention to detail and ability to manage multiple priorities.

Responsibilities

• Own new patient acquisition through community partnerships, events, and outreach, meeting or exceeding monthly growth goals.
• Build and manage relationships with schools, OB-GYNs, community organizations, and families for referrals.
• Own the Expecting Parent Meet & Greet events from end to end, driving registrations and attendances.
• Qualify prospects, maintain CRM records, and timely follow-up to convert leads into patients.
• Represent the organization at community events and outreach opportunities to generate quality engagement and leads.

Skills

Sales experience

Customer engagement

Relationship management

Bilingual (Spanish)

Job description

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive . We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team.

PositionDescription

Bluebird Kids Health is seeking an energetic, relationship-driven Patient Growth Associate to drive new patient acquisition through community partnerships, events, and expecting family engagement in Jacksonville. Reporting to our Events Manager, this role owns the full lifecycle of community-generated leads, from first interaction through enrollment, helping more families access exceptional pediatric care.

YouwillrepresentBluebird Kids Health through the community, building relationships with schools, OBGYNs, community organizations, and families.Youwill own Bluebird Kids’ Expecting Parent Meet & Greetsand other Bluebird Kids hosted programingfrom end to end – including driving registrations, hosting events, engaging attendees, and executing follow-up to maximize new patient conversion.Success in this role is measured by the number of families engaged, nurtured, andwho join the practice. The ideal candidate thrives in a fast-paced environment;isconfident,engagingwithfamiliesin person and followsup effectively by phone, text, and email.Thisperson should be highlyorganizedandmotivated byachievingmeasurable growth goals.

WhatYou’llDo

• Contribute innovative ideas to strengthen community partnerships, improve the patient acquisition process, and expand Bluebird Kids Health's reach
• Own new patient acquisition through community partnerships, events, and outreach, meeting or exceeding monthly growth goals
• Build and manage strategic relationships with OBGYNs, hospitals, schools, daycares, faith-based organizations, and other community partners to generate qualified referrals
• Own Bluebird Kids Health's Expecting Parent Meet & Greets from end to end, including driving registrations, coordinatinglogistics, hosting events, and executing follow-up to maximize attendance and conversion
• Serve as the primary owner of community-generated leads by qualifying prospects,maintainingaccurateCRM records, and executingtimelyfollow-up to convert families into patients
• Represent Bluebird Kids Health at high-impact community events, baby showers, school events, and other outreach opportunities, prioritizing qualityengagementand lead generation

WhatYou’llNeed

• A passion forhelping more young people gain access to exceptional pediatric care
• 2-4 years of experience in sales,customer engagement,account management,patient engagement, or similar relationship-driven role withdemonstratedsuccess achieving measurable goals
• Exceptional interpersonal and communication skills, with the ability to quickly build trust and engage stakeholders in person and over the phone
• Highly organized with strong attention to detail and the ability to manage multiple priorities,maintainaccurateCRM data, and consistently execute follow-up
• Self-motivated, proactive, and results-oriented, witha track recordof taking ownership and driving outcomes in a fast-paced, high-growth environment
• Experience in healthcare, maternal/child health, pediatrics,orsocial services, and familiarity withJacksonvillecommunitiesstronglypreferred
• Bilingualproficiencyin Spanish preferred
• Flexibility to travel throughoutJacksonvilleand access to reliable transportation
• Availability for some evening events and 2-4 weekend events / month

WhatWeOffer

• Theopportunitytosupportbest-in-classcommunityoutreachactivitieswithinamission-drivenpediatriccaredeliveryorganization.
• Acompetitivecompensationpackagewithperformanceincentivesand,forsomeroles,equityparticipation.
• Acollaborativeanddynamicworkplacewithsignificantprofessionalgrowthopportunities.
• Adiverseandinclusivecompanyculturethatvalueseveryteammember'scontributiontoourmission.
• Competitivemedical,vision,anddentalinsuranceproducts.
• Otherprogramsincludeemployeeassistance,caregiversupport,commuterbenefits,flexiblespendingaccounts,healthsavingsaccounts,short- and long-termdisabilitybenefits,andotherexclusiveemployeebenefits.
• Generouspaidtimeoff.

BluebirdKidsHealthisanEqualEmploymentOpportunityEmployer.Weembracetherichnessofdiversityanddonotdiscriminatebaseduponrace,religion,color,nationalorigin,gender(includingpregnancy,childbirth,orrelatedmedicalconditions),sexualorientation,genderidentity,genderexpression,age,statusasaprotectedveteran,statusasanindividualwithadisability,orotherapplicablelegallyprotectedcharacteristics.Werecognizethattraditionaljobrequirementscansometimesinadvertentlyexcludetalentedindividualsfromunderrepresentedbackgroundsorthosewhohavetakennontraditionalpathstoacquiretheirskills.Therefore,evenifyoudonotmeeteverylistedrequirementorhavegainedyourqualificationsinunconventionalways,wewholeheartedlyencourageyoutoapply.Wevaluepassion,potential,andthedrivetolearnjustashighlyasformalqualifications,andwearecommittedtobuildinganinclusiveworkplacewhereeveryone’scontributionsarevalued.