Patient Food Hosp Attendant - ORMC Food & Nutrition

Orlando Health; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Best-In-State Employer

Free education programs

Benefits from day one

Job summary

Orlando Health, Inc. is seeking a Patient Food Hospitality Attendant at Orlando Regional Medical Center in Downtown Orlando, FL. You will deliver patient meals, coordinate tray delivery, and assist with patient nourishment needs while maintaining high service standards.

This role emphasizes teamwork with nursing staff and nutrition services, accuracy in tray assembly, timeliness, and compassionate patient interaction in a fast-paced hospital environment.

Qualifications

• Ability to read, recognize, and differentiate between words and numbers.
• Ability to write simple correspondence.
• Ability to respond to common inquiries or complaints from customers.

Responsibilities

• Deliver correct trays to patients with courteous service.
• Log delivery times and tray locations.
• Coordinate tray delivery with expeditor and diet office.
• Monitor patient diet orders and tray accuracy.
• Assist with cleaning and keeping work areas tidy.

Skills

Communication skills

Customer service

Multitasking

Education

Basic literacy

Simple correspondence

Job description

Patient Food Hospitality Attendant

Position Summary

Location: Orlando Regional Medical Center, Downtown Orlando, Florida

Department: ORMC Food & Nutrition Services

About Us

Orlando Regional Medical Center is a leading healthcare institution recognized for its excellence. Our accolades include:

• National ranking in 1 Adult Specialty and 4 Children's Specialties


• Regional ranking as #7 in Florida, #2 in Orlando, and #3 in Florida (Children’s)


• High performance in 3 Adult Specialties and 12 Procedures/Conditions

Position Summary

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience

Qualifications

Education/Training

• Ability to read, recognize, and differentiate between words and series of numbers


• Ability to write simple correspondence


• Ability to respond to common inquiries or complaints from customers

Licensure/Certification

• None required

Experience

• None required

Essential Functions

• Displays excellent communication and customer service skills with patients, nursing staff and visitors


• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.


• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.


• Responsible for arranging trays on delivery cart and logging delivery times.


• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.


• Responsible for collection of money for guest trays and the logging of money with the diet office.


• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned


• Coordinates tray delivery with the expeditor and with the diet office when necessary.


• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.


• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.


• Accurately takes and checks patient menus according to physician diet orders

Top Reasons To Work At Orlando Health

• Recognized Excellence: Named one of America's Best-In-State Employers by Forbes


• Comprehensive Benefits: Access to career-growing FREE education programs and well-being services for you and your family


• Immediate Benefits: Enjoy benefits from day one with flexible options to balance your personal and professional life