Patient Flow Specialist - Per Diem

3M HEALTHCARE; City of Albany (NY); On-site; USD 94,957 - 147,183; Part time

Job summary

Albany Med Health System is seeking a Logistics Center Patient Flow Specialist to optimize admission, transfer, bed management, and throughput. The role emphasizes clinical expertise, leadership, high‑level communication, and real‑time decision support using EMR and data analytics.

The specialist collaborates across departments to improve access, capacity and safety, escalating barriers promptly when needed.

Qualifications

• Associate's Degree – required.
• Bachelor's Degree – preferred.
• 10+ years Clinical Experience – required.
• RN/MD/DO/MBBS/Paramedic/Case Management/Social Work license/certification – required.
• Excellent communication, leadership and problem-solving in patient flow.

Responsibilities

• Reports up through the Logistics Center.
• Manages patient flow into, through, and out of the hospital.
• Responsible for patient placement for all admissions through all portals of entry (transfers, ED, OR/PACU, direct).
• Responsible for overall bed management.
• Monitors and manages capacity.
• Facilitates transfers within Albany Med Health System and out of the organization.
• Uses data analytics and technology to make real-time patient flow decisions.

Skills

Clinical experience

Leadership

Communication

Data analytics

EMR data entry

Problem solving

Team collaboration

Licensing knowledge

Education

Associate's Degree

Bachelor's Degree

Tools

EMR systems

Job description

Job Overview

Department/Unit: Capacity Command Logistic Center
Work Shift: Per Diem (United States of America)
Salary Range: $94,957.00 - $147,183.00

The Logistics Center Patient Flow Specialist is an integral component of the Logistics Center, helping to manage all aspects of patient flow into, throughout, and out of the hospital. The specialist brings clinical expertise, leadership experience, professionalism, strong communication skills, and the ability to utilize technology and data analytics to make real‑time decisions on patient placement, including admissions, transfers, bed management, and overall throughput.

Essential Duties and Responsibilities

• Reports up through the Logistics Center.
• Manages patient flow into, through, and out of the hospital.
• Responsible for patient placement for all admissions through all portals of entry (transfers, ED, OR/PACU, direct).
• Responsible for overall bed management.
• Monitors and manages capacity.
• Facilitates transfers into and across the Albany Med Health System and facilitates transfers out of the organization.
• Facilitates consults.
• Uses clinical experience and expertise, along with data analytics and technology, to make real‑time assessments and patient flow decisions expeditiously.
• Utilizes strong communication, professionalism, and leadership skills to drive access, capacity, efficiency, high quality, and safe care for patients.
• Manages and mitigates patient flow barriers even before they occur.
• Escalates barriers that cannot be managed/mitigated up the chain of command within the Logistics Center in a timely manner.
• Comfortable navigating, entering information into, and extracting information from the electronic medical record and technology tools within the Logistics Center.

Qualifications

• Associate's Degree – required
• Bachelor's Degree – preferred
• 10+ years Clinical Experience – required
• Leadership Experience – preferred
• Clinical expertise – high proficiency
• Communication, professionalism, and leadership skills – high proficiency
• Ability to problem‑solve as it relates to patient flow, bed management, capacity management, transfer coordination – high proficiency
• Ability to work within and with large teams – high proficiency
• Utilization and data entry into EMR and technology – high proficiency
• Ability to interpret real‑time data to drive decision‑making – high proficiency
• RN/MD/DO/MBBS/Paramedic/Case Management/Social Work prior or current license/certification – required

Physical Demands

• Standing – occasionally
• Walking – occasionally
• Sitting – frequently
• Lifting – rarely
• Carrying – rarely
• Pushing – rarely
• Pulling – rarely
• Climbing – rarely
• Balancing – rarely
• Stooping – rarely
• Kneeling – rarely
• Crouching – rarely
• Reaching – rarely
• Handling – rarely
• Feeling – rarely
• Talking – constantly
• Hearing – constantly
• Repetitive motions – occasionally
• Eye/hand/foot coordination – rarely
• Working conditions – noise – occasionally

EEO and Confidentiality Statement

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.