Patient Flow Manager - Ashland, KY

Crothall Healthcare; Ashland (KY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

FSAs

Parental Leave

Personal Leave

Job summary

Crothall Healthcare in Ashland, KY seeks a Patient Flow Manager to lead a team of Patient Observation Assistants and Patient Transporters, ensuring efficient patient movement and safety.

The role requires strong supervision, knowledge of infection control, and ability to coordinate with multiple departments; salary is $50,000-$60,000 with comprehensive benefits.

Qualifications

• Management experience in hospital environments.
• Ability to analyze data and identify trends.
• Basic computer skills on Windows; troubleshoot issues.
• Associate’s degree is preferred.

Responsibilities

• Leads a team of Patient Observation Assistants and Patient Transporters.
• Develops dispatcher logic and monitors transporter activities.
• Coordinates Patient Observation services with other departments.
• Ensures compliance with Federal, State, JCAHO, OSHA, and CDC.
• Trains and develops staff including dispatchers and drivers.
• Supports budget attainment and cost control.
• Performs other duties as assigned.

Skills

Management experience

Hospital environment

Patient transportation

Observation services

Data analysis

Basic IT skills

Windows OS

Education

Associate degree preferred

Tools

Windows OS

Job description

Crothall Healthcare

Salary: $50,000 - $60,000

Other Forms of Compensation:

Pay Grade: 10

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Summary: As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Observation Assistants and Patient Transporters.

Essential Duties and Responsibilities:

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Observation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Qualifications:

• Management experience in hospital environment and/or patient transportation/observation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Associate’s degree is preferred.

Associates At Crothall Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1568982

Crothall Healthcare

JANELLE C. ALLEN

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