Patient Flow Coordinator (RN) - Emergency Department

Wellstar Health System; Grovetown (GA); On-site; USD 78,000 - 105,000; Full time

Job summary

Wellstar Health System is seeking a Patient Flow Coordinator (RN) for the Emergency Department in a full-time night-role (7 pm - 7 am). The ideal candidate will actively manage patient throughput, ensure respectful, high-quality care, and collaborate with ED staff, bed management, and ancillary teams.

The position requires an RN with an Associate's degree (Bachelor's preferred), active BLS/ACLS, and a focus on safety, ethics and patient experience.

Qualifications

• Associates degree in nursing required
• Bachelor's degree preferred
• Active RN license required
• BLS certification required by AHA
• ACLS certification preferred
• Trauma NRC course preferred

Responsibilities

• Ensure patient rights, preferences and expectations are respected
• Participate in policy, procedure and process formulation affecting patient flow
• Provide staff performance feedback to ED leadership on patient flow, safety and care ethics
• Routinely round in triage, waiting rooms and patient rooms to oversee flow
• Coordinate and liaison between Bed Management, ED providers, nursing staff and other departments
• Organize work environment and teams to optimize unit outcomes and patient flow in and out of the ED
• Supervise patient placement and flow with clear leadership and prioritization
• Monitor ED tracking board for patient throughput and experience
• Provide regular throughput feedback through huddles, 1:1s and reports
• Evaluate care delivery processes related to patient arrival, care and placement
• Participate in performance improvement projects and committees
• Offer guidance and leadership aligned with data-driven decisions
• Engage staff in diverse patient population considerations
• Ensure compliance with regulatory standards and policies
• Suggest policy changes to support best practices
• Act as liaison with patients and families
• Assist with ED emergency preparedness
• Perform other duties as assigned
• Comply with WellStar Health System policies and code of conduct

Skills

Communication skills

Desktop proficiency

Team player

Vital signs proficiency

Education

Associate's Degree in Nursing

Bachelor's Degree in Nursing preferred

Registered Nurse License

BLS Certification

ACLS Certification

Trauma Nurse Core Course preferred

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Night (United States of America)

The Emergency Department (ED) has an opportunity for a Patient Flow Coordinator (RN)

This position is Full-Time/Night shift (7 pm - 7 am).

Job Summary:

The Patient Flow Coordinator will:

• Ensure that care is delivered with respect to individual patient rights, preferences and expectations

• Participate in nursing and organizational policy, procedure and process formulation and decision-making (involving staff perspectives and knowledge) as related to impact on patient flow goals

• Provide specific and objective staff performance feedback to E.D. leadership as it relates to practices that affect patient flow, patient safety, patient care ethics, quality or professional standards.

• Constantly rounding throughout the Emergency Department triage area, waiting rooms, and patient rooms to oversee patient flow.

• Serves as the liaison between Bed Management, E.D. providers, attending providers, nursing, ancillary staff, case management, environmental services, EMS, and other departments to assure timely placement to ensure efficient throughput of emergency department patients.

• Assists in organizing the work environment and patient care teams to attain maximum achievement of designated unit outcomes. Coordinates patient flow both into and out of the department

• Supervise and coordinate patient placement and patient flow through the E.D., providing clear leadership through effective prioritization, decision-making processes and communication with other healthcare disciplines

• Focused on patient throughput and patient experience. Maintains constant oversight of E.D. tracking board for all patients within the department.

• Provide regular feedback on patient throughput performance to the entire E.D. team through focused patient flow huddles, one-on-one communication, event de-briefings, and reports to various groups as requested.

• Evaluate the quality and appropriateness of healthcare delivery processes in the E.D. as it relates to patient arrival, patient care processes and Efficient patient placement

• Participates in performance improvement projects and committees

• Provide guidance and leadership recommendations or direction, as indicated by the situation, supported by evidence-based facts and data-driven decisions to achieve defined results related to patient flow.

• Assist in integrating staff engagement and performance behaviors for diverse patient population

• Assure that all decisions and actions related to patient flow follow regulatory standards, organizational and department policies and procedures

• Propose changes to policy and procedure, as indicated, to support needed practices

• Interact as a liaison with patient and family/caregivers

• Assist with departmental emergency preparedness including mitigation, preparation, response and recovery

• Performs other duties as assigned

• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Associate's Degree in nursing

• Bachelor's Degree in nursing is preferred

Required Minimum Certification

• Basic Life Support (BLS) certification through American Heart Association (AHA)

• Registered Nurse License

• Advanced Cardiac Life Support (ACLS)

• Trauma Nurse Core Course is preferred

Required Minimum Experience

• Previous healthcare experience highly preferred.

• Previous RN experience is preferred

• ED experience is preferred

• Experience as a charge nurse preferred

Required Minimum Skills:

• Effective communication skills (verbal and written) required

• Proficiency with desktop computer required

• Demonstrate willingness to be a team-player and a self-starter required

• Proficiency obtaining vital signs using manual processes

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.