Patient Flow Coordinator, Part-Time, Nights, Patient Flow Management Center, Stratford

Jefferson Health; Stratford (NJ); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Flow Coordinator to enhance patient care and operational efficiency. This part-time role involves supporting the management of patient admissions and coordinating with various departments to ensure timely placements. Ideal candidates will possess strong customer service and critical thinking skills, along with a background in healthcare. Join a team committed to improving patient outcomes and making a meaningful impact in the community. This position offers a unique opportunity to contribute to a renowned healthcare system while working flexible night shifts.

Qualifications

• 1-2 years of experience in healthcare or medical admissions required.
• Ability to coordinate admissions and communicate effectively with staff.

Responsibilities

• Support daily operations of the Patient Flow Management Center.
• Coordinate patient admissions and ensure timely bed placements.
• Monitor patient flow and address delays in care.

Skills

Customer Service

Critical Thinking

Problem Solving

Interpersonal Skills

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

MS Office

EMR Systems

Job description

Patient Flow Coordinator, Part-Time, Nights, Patient Flow Management Center, Stratford

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Patient Flow Coordinator, Part-Time, Nights, Patient Flow Management Center, Stratford

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Job Details

The Patient Flow Management Center (PFMC) and Center for Operational Resource Efficiency (C.O.R.E.) works with patient care areas, support services, administration, and others to implement strategies to ensure seamless patient care, capacity management, efficient patient flow, improved access and quality care. Goals of the PFMC and C.O.R.E. include reducing missed transfer opportunities, increasing targeted volumes, reducing unnecessary length of stay (LOS), and placing the right patient in the right setting at the right time. The department defines the analytics required to predict and drive decisions in real time. Metrics are tracked, and outcomes reported to sustain an environment of continuous improvement.

Job Details

The Patient Flow Management Center (PFMC) and Center for Operational Resource Efficiency (C.O.R.E.) works with patient care areas, support services, administration, and others to implement strategies to ensure seamless patient care, capacity management, efficient patient flow, improved access and quality care. Goals of the PFMC and C.O.R.E. include reducing missed transfer opportunities, increasing targeted volumes, reducing unnecessary length of stay (LOS), and placing the right patient in the right setting at the right time. The department defines the analytics required to predict and drive decisions in real time. Metrics are tracked, and outcomes reported to sustain an environment of continuous improvement.

Job Description

PRIMARY FUNCTION:

The Patient Flow Coordinator supports the daily operations of the Patient Flow Management Center. Orients, coaches, evaluates and schedules the Patient Flow Coordinators to ensure patients are placed in a timely manner across the TJUH, Inc. Division 24 hours per day/ 7 days per week. Monitors the C.O.R.E. tiles in order to expedite and prioritize challenges with high occupancy and over-utilization of resources. Coordinates and communicates with key personnel and departments, including Medical Staff, Nursing (Inpatient, ED, OR/ PACU, Procedural Areas), Ancillary Departments (Care Management, Radiology, PT/OT), Environmental Services, Patient Transportation and the Jefferson Transfer Center. Participates in bed coordination for the most efficient bed utilization 24 hours per day/ 7 days per week.

Essential Functions

• In real time, expedite and prioritize administrative issues to remove barriers to discharge and address delays in care using the C.O.R.E. Tiles
• Maintain patient throughout and continually evaluate bed placement progress according to the institution’s Patient Flow Plan.
• Coordinates Direct Admissions, including urgent and scheduled, and contacts patients and family members when the appropriate bed is available.
• Orient, coach, evaluate and schedule Patient Flow Coordinators.
• Participates in projects, data collection and other activities designed to enhance bed operations.
• Identify and communicate quality and risk issues to the appropriate staff/ departments in a timely manner.
• Monitor the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs.
• Provide leadership for Patient Flow Coordinators and work with PFMC and C.O.R.E. colleagues to address patient flow issues.
• Assist PFMC and C.O.R.E. Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations.
• Assist PFMC and C.O.R.E. Leadership in developing strategies to manage surge in patient volumes.
  
  

Specific Actions/Decisions

• Assign beds to patients from all clinical departments, direct admissions, and external transfers based on defined workflow.
• Liaise with PFMC and C.O.R.E. staff and providers regarding administrative priorities and synchronization based on system needs.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
  
  

Educational/Training Requirements

• High School education - Required
• Associates or Bachelors Preferred
  
  

Experience Requirements

1-2 years of Healthcare/ Medical – Admissions Required

Additional Information

• MS Office (Outlook, Word, Excel)
• EMR Skills and Knowledge preferred
• Customer Service, Critical Thinking Skills
• Problem Solving, Relationship Building, Interpersonal
  
  

Work Shift

Workday Night (United States of America)

Worker Sub Type

Regular

Primary Location Address

18 East Laurel Road, Stratford, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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