Patient Flow Coordinator - Admissions

Acadia Healthcare; Río Piedras (PR); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Harboroaks seeks an clinical professional to oversee inquiries, assessments, and admissions to the facility. You will facilitate admissions, coordinate pre-admission assessments, and communicate recommendations to patients and families.

You will verify insurance benefits, gather documentation, and support treatment teams while maintaining patient safety with vigilant checks and empathetic service. Prospective candidates should have a Bachelor's degree in Behavioral Science or related field, plus

Competenze

• Bachelor’s degree in Behavioral Science or related field.
• Master's degree in a therapeutic field preferred for therapists.
• 1+ year of clinical or observational experience in the facility's specialty.

Mansioni

• Facilitate admissions and assessment processes for incoming patients.
• Respond to inquiries about the facility within policy timeframes.
• Schedule and complete pre-admission assessments and communicate recommendations.
• Coordinate admission and transfer between levels of care.
• Verify insurance benefits and communicate findings to patients and staff.
• Ensure medical admission documentation is gathered and pre-authorization secured.
• Assist therapists with concurrent reviews with insurance companies.
• Provide accurate assessment of patient status in admissions.
• Maintain patient safety with 15-minute supervision intervals when required.

Conoscenze

empathy

communication

teamwork

Formazione

Bachelor’s degree in Behavioral Science or Social Services

RN/Associate's degree in nursing or LPN/LVN training

Master's degree in therapeutic field (preferred)

Descrizione del lavoro

Overview

PURPOSE STATEMENT:

Clinical professional responsible for inquiries, assessments, and admissions to the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

• Facilitate admissions and assessment processes for incoming patients.

• Respond to inquiries about the facility within facility policy timeframes.

• Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.

• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.

• Coordinate admission and transfer between levels of care within the facility.

• Communicate projected admissions to designated internal representatives promptly.

• Perform insurance benefit verifications, disseminating the information gathered to the patient, their families, and other appropriate facility staff.

• Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.

• Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment.

• Coordinate and facilitate peer-to-peer reviews when needed and collaborate the results of reviews with the multi-disciplinary treatment team.

• Provide accurate and ongoing assessment of patient status in the admissions process.

• Communicate treatment recommendations to other treatment teams.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in Behavioral Science, Social Services Field, may also be an RN registered nurse, in which case, an Associate's degree in nursing may be the minimum educational requirement or a licensed practical or vocational nurse, in which case, successful completion of an LPN or LVN training program may be the minimum requirement.

• For states in which a therapist may act in this role, a master's degree in a therapeutic field is preferred.

• One or more years’ experience working with individuals in a clinical or observational capacity within the area of specialty for the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Licensure, as preferred for the area of clinical specialty as designated by the state in which the facility operates.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.