Patient Financial Services Supvs/UKHC

University of Kentucky; Lexington (KY); Remote; USD 43,000 - 72,000; Full time

Job summary

An educational institution in Lexington, KY is seeking a Patient Financial Services Supervisor to supervise the Denial Management Team. This role involves managing daily operations, staffing, and workflow. The ideal candidate will have experience in healthcare billing and collections. This is a full-time, remote position with a salary range of $43,680 to $71,323 annually.

Qualifications

• Experience with billing and collections is required.
• Knowledge of healthcare revenue cycle process is preferred.
• Must have excellent organizational skills and attention to detail.

Responsibilities

• Supervise daily operations of the Denial Management Team.
• Provide workflow management and assess organizational structure.
• Manage staffing needs and lead training and coaching.

Skills

Billing experience

Collections

Insurance verification programs

Revenue Cycle knowledge

Customer service oriented

HIPAA knowledge

Proficient in Microsoft Office

Excellent communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Overview

• Job Title: Patient Financial Services Supervisor
• Requisition Number: RE51748
• Working Title: Patient Financial Services Supervisor
• Department Name: H4014:Patient Accounts
• Work Location: Lexington, KY
• Grade Level: 09
• Salary Range: $43,680-71,323/year
• Type of Position: Staff
• Position Time Status: Full-Time
• Required Education: BA
• Equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
• Required Related Experience: 1 yr
• Required License/Registration/Certification: None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; intermittently performing tasks with repetitive motions (such as typing); occasionally lifting, pushing, and/or pulling objects weighing up to 25 pounds.

Shift

Monday through Friday; 8:00am – 5:00pm

Responsibilities

The Patient Financial Services Supervisor will be responsible for supervising the daily operations of the Denial Management Team staff by providing workflow management, assessing organizational structure, processes and tools, and work productivity and standards. This position will establish goals and objectives for the staff and promote Patient Financial Services initiatives. The Supervisor will also manage staffing needs by interviewing and selecting best-fit candidates; complete time-keeping functions; lead through appropriate training, coaching, and corrective action; and serve as the next level of escalation for accounts worked by staff.

This is a fully remote position.

Skills / Knowledge / Abilities

The ideal candidate will possess experience with billing; collections; managed care contracts; insurance verification programs; have knowledge of Revenue Cycle process preferred; have the ability to analyze and interpret payer contracts; knowledge of medical, financial, and contractual terminology; knowledge of claim audits preferred; knowledge of ICD, HCPCS, and CPT coding preferred; be customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and employee management. A high level of respect for confidentiality is a must.

Supervisory Responsibilities

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience

Bachelor’s degree and at least three years of accounting, health insurance, managed care contracts, and medical claims experience preferred; previous experience working in a healthcare revenue cycle operation highly preferred. Previous Denial Management or Prevention in a healthcare setting preferred.

Deadline to Apply

09/30/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.