Patient Financial Services Representative - Patient Financial Services - FT - Day

Stormont-Vail HealthCare, Inc.; Topeka (KS); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote Work Capability

Hybrid Work Arrangement

Job summary

Stormont-Vail HealthCare, Inc. is seeking a Patient Financial Services Representative to ensure efficient processing of patient accounts, registration, and final third‑party payment resolution after initial bill submission.

You will work with billing, insurance verifications, and rebilling when necessary, maintaining HIPAA compliance and providing courteous service in a busy healthcare finance setting.

Qualifications

• High School Diploma or GED required; an Associate's degree is preferred.
• Minimum 1 year of healthcare financial services, patient registration, scheduling, or claims processing experience in the liability insurance field.
• Excellent interpersonal and communication skills and the ability to exhibit patience.
• Detailed knowledge of major third-party billing and contracts.
• Working knowledge of basic medical terminology.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to apply concepts of basic Algebra.

Responsibilities

• Process patient accounts from uploading into the clearinghouse application through final claim submission, both manual and electronic.
• Resolve remaining bill edit failures, claim submission, receipt reconciliation and rebilling when necessary.
• Collect, validate, and update patient data, perform electronic insurance verifications, and address managed care issues.
• Identify and report customer service issues and assist in process improvements.
• Distribute and prepare reports; handle refunds, cash transfers and unidentified payments.
• Post payments and adjustments and balance all entries per payer procedures.
• Answer questions from staff by phone or e‑mail and document activities in the system.
• Analyze insurance correspondence for unpaid claims and verify insurance information.

Skills

Healthcare billing

Communication

Teamwork

Medical terminology

Analytical skills

Attention to detail

Education

High School Diploma

Associate's degree preferred

Job description

Position Status:Full timeShift:First Shift (Days - Less than 12 hours per shift) (United States of America)Hours per week:40Job InformationExemption Status: Non-ExemptA Brief OverviewPatient Financial Services Representative is responsible for ensuring efficient, accurate and timely processing patient accounts, uploading applications, service registration and final third- party payment account resolution after initial bill submission for automobile, workers compensation and liability patient accounts. These activities are completed following established policies and procedures, and in compliance with JCAHO, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct.Education QualificationsHigh School Diploma / GED RequiredAssociate's Degree PreferredExperience Qualifications1 year Experience in healthcare financial services, patient registration, patient scheduling, or claims processing experience in the liability insurance field. RequiredSkills and AbilitiesExcellent interpersonal and communication skills and the ability to exhibit patience.Detailed knowledge of major third-party billing and contract.Working knowledge of basic medical terminology.Ability to work productively as part of a team.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic Algebra.What you will doResponsible for the processing of patient accounts after initial bill submission to final 3rd party payment resolution. This responsibility includes timely and accurate resolution of denied claims and insurance correspondence and follow-up on unpaid claims exceeding the clean claim payment cycle.Processes patient accounts from uploading into the clearinghouse application through final claim submission, both manual and electronic. This responsibility includes resolving remaining bill edit failures, claim submission, receipt reconciliation and rebilling when necessary.Collects, validates, and updates patient’s comprehensive data set and documenting in the registration system, completing electronic insurance verifications, identifying managed care issues and referring as appropriate for resolution, obtaining appropriate signatures to satisfy legal and health system requirements and completion of required forms including Medicare MSP.Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested.Accurately and efficiently distributes and/or prepares various reports; processes account credit balances, refund requests, cash transfers, returned checks and unidentified payments in a timely manner.Accurately posts payments and adjustments and balances all entries according to payer cash processing and reconciliation procedures.Answers questions from other staff or clinic offices by phone or e-mail in a timely manner.Consistently and accurately documents accounts with activities as needed in a timely manner.Analyzes and resolves insurance correspondence for unpaid claims. Validates accuracy of insurance information and completed insurance verification for specific payors that do not participate in electronic eligibility by established procedures (phone calls, websites, etc.).Completes manual billing process for claims that cannot be sent electronically.Creates encounters for Physicians providing Hospital professional services including but not limited to ED professional fees, Hospital visits, Invasive procedures, Hospitalists, Radiologists, Therapies (including Chemo & Radiation), Counseling, etc.Generates re-bills after all edits have been resolved and re-submits claims to third-party payor.Identifies and correctly resolves all electronic claim edits failures in a timely manner.Identifies missing or incorrect requirements of rejected claims and either resolves or forwards promptly to appropriate staff for resolution.Monitors and completes patient accounts on billing hold for additional information within ten business days.Reviews and resolves unbilled encounter report. Reviews Hospital cards/interface charges/electronic charge sheets, etc. for accuracy and resolves missing/incorrect information as necessary. Reviews Posting & Exception Reports and verifies that information has been accurately recorded on the account receivable system.Required for All JobsComplies with all policies, standards, mandatory training and requirements of Stormont Vail HealthPerforms other duties as assignedPatient Facing OptionsPosition is Not Patient FacingRemote Work GuidelinesWorkspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.Stable access to electricity and a minimum of 25mb upload and internet speed.Dedicate full attention to the job duties and communication with others during working hours.Adhere to break and attendance schedules agreed upon with supervisor.Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work CapabilityHybridScopeNo Supervisory ResponsibilityNo Budget Responsibility No Budget ResponsibilityPhysical DemandsBalancing: Occasionally 1-3 HoursCarrying: Occasionally 1-3 HoursClimbing (Ladders): Rarely less than 1 hourClimbing (Stairs): Rarely less than 1 hourCrawling: Rarely less than 1 hourCrouching: Rarely less than 1 hourDriving (Automatic): Rarely less than 1 hourDriving (Standard): Rarely less than 1 hourEye/Hand/Foot Coordination: Frequently 3-5 HoursFeeling: Occasionally 1-3 HoursGrasping (Fine Motor): Frequently 3-5 HoursGrasping (Gross Hand): Frequently 3-5 HoursHandling: Occasionally 1-3 HoursHearing: Frequently 3-5 HoursKneeling: Occasionally 1-3 HoursLifting: Occasionally 1-3 Hours up to 30 lbsOperate Foot Controls: Rarely less than 1 hourPulling: Occasionally 1-3 Hours up to 30 lbsPushing: Occasionally 1-3 Hours up to 30 lbsReaching (Forward): Occasionally 1-3 Hours up to 30 lbsReaching (Overhead): Occasionally 1-3 Hours up to 30 lbsRepetitive Motions: Frequently 3-5 HoursSitting: Frequently 3-5 HoursStanding: Occasionally 1-3 HoursStooping: Rarely less than 1 hourTalking: Occasionally 1-3 HoursWalking: Occasionally 1-3 HoursWorking ConditionsBurn: Rarely less than 1 hourChemical: Rarely less than 1 hourCombative Patients: Rarely less than 1 hourDusts: Rarely less than 1 hourElectrical: Rarely less than 1 hourExplosive: Rarely less than 1 hourExtreme Temperatures: Rarely less than 1 hourInfectious Diseases: Rarely less than 1 hourMechanical: Rarely less than 1 hourNeedle Stick: Rarely less than 1 hourNoise/Sounds: Rarely less than 1 hourOther Atmospheric Conditions: Rarely less than 1 hourPoor Ventilation, Fumes and/or Gases: Rarely less than 1 hourRadiant Energy: Rarely less than 1 hourRisk of Exposure to Blood and Body Fluids: Rarely less than 1 hourRisk of Exposure to Hazardous Drugs: Rarely less than 1 hourHazards (other): Rarely less than 1 hourVibration: Rarely less than 1 hourWet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.