Patient Financial Services Representative Orthopedics

bannerhealth; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

Banner Health in Glendale, Arizona seeks a Patient Financial Services Representative for Orthopedics to coordinate patient flow, perform registration and data entry, verify insurance coverage and referrals, and provide clear financial guidance to patients to maximize reimbursement.

In a fast-paced clinic, you will post payments, balance cash at day’s end, schedule visits, and support the care team with compassionate service—answering calls, emails, and in-person inquiries to keep patients

Qualifications

• Experience in healthcare billing or patient access is a plus.
• Strong communication and interpersonal skills required.
• Ability to explain financial policies clearly to patients.

Responsibilities

• Registers patients and collects signatures following policy.
• Verifies insurance eligibility and referrals/authorizations.
• Calculates and collects patient liability; explains payment options.
• Posts payments/charges and balances cash drawer daily.
• Schedules visits and ensures patient readiness for appointments.
• Delivers compassionate customer service via calls, emails and in person.
• Handles requests for medical records per policy and laws.

Skills

Customer service

Phone handling

Data entry

Insurance verification

Registration/check-in

Job description

Primary City/State: Glendale, Arizona

Department Name: C/P-North Central Orthopedics

Work Shift: Day

Job Category: Revenue Cycle

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of,

As a Patient Financial Services Representative-Orthopedics A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of,

We offer a customer-focused and friendly work environment with career growth opportunities to work in a busy clinic. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location: 5601 W Eugie, Suite 100, Glendale AZ 85306

Schedule: Monday - Friday 8:00am-5:00pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor informati