Patient Financial Services Representative, Full Time, Days (10a-6p), Morristown, NJ

Atlantic Health; Morristown (NJ); On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Life & AD&D Insurance

Tuition Assistance

403(b) Retirement Plan

Job summary

Atlantic Health in Morristown, NJ, is seeking a Patient Financial Services Representative to support billing and collections for inpatient and outpatient accounts. The role handles inbound calls, verifies insurance benefits, processes payments, and resolves billing questions, contributing to accurate cash application and reconciliation.

A Bachelor's degree and 3–5 years in customer service are required. The employer offers a comprehensive total rewards package and a mission-driven environment

Qualifications

• Bachelor’s degree in finance, healthcare management or related field.
• 3–5 years of experience in Customer Service Call Center or relevant area.

Responsibilities

• Answers inbound calls for billing inquiries for all facilities.
• Ensures insurance information is entered properly on accounts and processes credit card payments.
• Completes customer service forms for various requests.
• Completes weekly backlog.
• Performs other related duties as assigned.

Skills

Customer Service

Call Center experience

Billing knowledge

Education

Bachelor's degree in finance, healthcare management or related field

Job description

Patient Financial Services Representative, Full Time, Days (10a-6p), Morristown, NJ

Morristown, NJ, United States

Job Description

Responsible for supporting management in the billing and collection of accounts receivable for inpatient and outpatient accounts, cash application and reconciliation and/or resolving customer service issues. Additional responsibilities may include notifying the patient and/or guarantor of liabilities, verifying insurance benefits, and assisting customers regarding billing questions.
Principal Accountabilities:
1. Answers inbound calls for all billing inquiries for all facilities.
2. Ensures insurance information is entered properly on accounts, process credit card payments, complete customer service forms for various customer service requests.
3. Completes weekly backlog.
4. Performs other related duties as assigned.

Qualifications

Required:
1. Bachelor's Degree in finance, healthcare management or related field.
2. 3-5 years of experience in Customer Service Call Center or relevant area.

About Us

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition forthe services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17years by Fortune as one of the magazine’s“100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the“World’s Best Hospitals”in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
• Atlantic Health scored four“A”grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents,injuriesand injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Namedby Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic HealthChiltonand Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards packagethat supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• Tuition Assistance, Advancement & Academic Advising
• Backup and On-Site Childcare
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

Job Info

• Job Identification 33941
• Posting Date 10/30/2026, 07:22 PM
• Job Schedule Full-Time
• Locations 475 South St, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate) 25.180000
• Maximum Salary (Hourly Rate) 41.570000
• Assignment Category Full-time
• Primary Shift Day
• Days and Shifts M-F
• On Call Expectations NA
• Department 101000083518 - PFS - Customer Service