Patient Financial Services Manager

US104 Guidehouse Managed Services LLC; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Rx coverage

Dental & Vision Insurance

Paid Holidays

Discretionary bonus

Parental Leave

401(k) Retirement Plan

Life Insurance

HSA

FSA

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Professional Development & Learning

Certifications

Employee Referral Program

Corporate Sponsored Events

Emergency Back-Up Childcare

Job summary

Guidehouse is seeking a Patient Financial Service Manager – Hospital Revenue Cycle to supervise PFS staff and oversee daily billing, cash posting, and collections operations. The role emphasizes adherence to regulatory requirements and strong AR management to optimize cash flow.

The ideal candidate will have a bachelor’s degree and at least seven years in healthcare revenue cycle with leadership experience, including collaboration across departments and payer relations to ensure accurate CPT4,

Qualifications

• Bachelor's degree required; 7+ years in healthcare revenue cycle or related field.
• Experience leading teams and managing staff performance.
• Strong knowledge of CPT4/HCPCS, revenue codes, payer updates and compliance requirements.

Responsibilities

• Supervise and develop PFS staff in daily operations of billing, cash posting, and collections.
• Drive cash and AR resolution; coordinate with payers and departments to minimize denials.
• Ensure compliance with State, Federal, and HIPAA requirements; monitor KPI and reporting.
• Prepare and present weekly/monthly performance reports; oversee bad debt and vendor reconciliations.

Skills

Leadership

Billing & AR

Compliance

Reporting

Education

Bachelor's degree

Job description

Job Family: PFS General Travel Required: None Clearance Required: None

The Patient Financial Service Manager – Hospital Revenue Cycle is responsible for supervising the PFS staff in a fair and consistent manner on daily operations of billing, cash posting, and collections. Also performs any and all related job duties as assigned.

Essential Job Functions Leadership / Training Billing / Cash Posting / Collections Compliance Reporting Duties and Responsibilities Acts and leads in a manner that will instill trust and foster team play. Ensures that all employees know and understand all State and Federal Rules and Regulations. Ability to make good judgment and quick decisions, strong AR acumen Provide a working environment which allows employees to communicate ideas for improvement to department. Whenever possible request employee input on policies and procedures that may affect or impact the way their job is performed. Maintain open communications and provide appropriate feed back to PBA staff and management. Allow employees to attend seminars which will enhance productivity and knowledge. Ensures employees have all the tools necessary to achieve the goals set.

Billing/Cash Posting/Collections: Experienced in driving cash and AR account resolution. Working with all payers for resolution and escalation. Experienced with expected reimbursement variance management. Works with all departments to ensure accuracy of CPT4, HCPCS and Revenue Codes. Provide departments with Medicare and other payer updates, notices and coverage changes which effect both billing and reimbursement. Reviews process and systems to ensure the most effective methods are maintained to meet all departmental and facility goals. Works with IT to ensure that all changes are completed to ensure accuracy of billing is maintained. Ensures bill hold in electronic systems meets established goal. Works with both electronic billing vendor and payers to resolve billing/cash posting issues. Identifies and resolves problems in the patient accounts receivable process and when appropriate initiate changes to rectify payer issues, underpayments and denials. Reviews and approves credit arrangements, refunds, write-offs and adjustments on accounts and insures departmental and medical center policy regarding signature levels are followed. Manages all employees providing follow-up on third party and self-pay accounts post initial billing.

Prepares, distributes, and presents daily, weekly, and monthly reporting packages as required. Monitors overall performance and productivity in department. Ensures all reports are completed timely. Acts as a technical resource for Medicare regulations and reimbursement. Ensures that all components of the Medicare Bad Debt Log and supporting documentation are complete. Oversees Completion of Bad Debt vendor reconciliation. Informs management of all compliance issues. Assigned special projects will be completed within the time frames given. Appropriately documents each account worked in patient accounting system. Ensures all established goals are met. Develops and executes projects to reduce aged A/R and enhance collections. Understand and manages client service level metrics and key indicators of revenue cycle performance. Develop and adhere to methods of KPI improvement.

Compliance: Communicates all compliance issues to Manager. Educates and ensures that all employees understand Compliance and appropriate procedure for reporting compliance issues for State, Federal and HIPAA. Attends pertinent seminars, internal and external and shares obtained information with staff and other appropriate departments. Reviews and maintain JACHO requirements for billing, cash posting and collections.

Reporting: Responsible for the weekly Key Indictor Reports Patient Accounting and Billing Scrubber reports to departments daily. Maintain logs by department for claims on hold status. Daily electronic and paper claim report. Other reports as requested by management.

What You Will Need:

Requires a bachelor’s degree and a minimum 7 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.) Relevant experience coming from healthcare, business or professional settings. Of the seven years of relevant experience required, a minimum of two years must include people management experience.

What Would Be Nice To Have:

Solid understanding of healthcare revenue cycle. Demonstrated competency in working in teams and ability to effectively communicate with all levels. #LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical
• Rx
• Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account
• Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com