Patient Financial Services Lead

Ambry Genetics; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Lead Collector, where you'll lead a dynamic collections team to enhance cash collections and improve reimbursement rates. In this remote role, you will engage with both commercial and government payers, review medical policies, and submit appeals while ensuring compliance with standard operating procedures. Your leadership and analytical skills will be crucial in developing reports and implementing process improvements. Embrace the opportunity to work in a collaborative environment that values open scientific exchange and innovation in genetics-based healthcare.

Benefits

401k

Medical Insurance

Dental Insurance

Vision Insurance

Paid Sick Leave

Generous Paid Time Off

Qualifications

• 3+ years of experience in a clinical laboratory, especially genetic billing.
• Experience in working denials and writing appeals.

Responsibilities

• Lead collections team to meet productivity and quality standards.
• Research payer policies to improve claim denial overturning.

Skills

Leadership Skills

Analytical Skills

Detail-oriented

Writing Appeals

Coaching Staff

Education

High School Diploma

Some College

Tools

Practice Management Systems

Excel

PowerPoint

Xifin

Job description

Compensation: $28.00 - $30.00 per hour. You are eligible for a Short-Term Incentive Plan with the target at 5% of your annual earnings; terms and conditions apply.

PFS Lead Back End - Remote PST

The Lead Collector’s main role is to lead the collections team towards department goals of increasing cash collections and improving upon reimbursement rates. The Lead Collector should have the ability to work any claim, regardless of aging, and must work with both commercial and government payers, review EOB’s and medical policy to evaluate and submit for appeals, as well as perform in-depth research to appropriately obtain coverage for any denied claims. The Lead Collector will also develop and deliver reports to management to summarize payer and claims issues, and contribute suggestions for policy and process improvements; additionally, the Lead Collector will take point on implementing process changes within their team.

Essential Functions

• Works with collections team to ensure daily productivity and quality standards are met, as well as assist with training and coaching to ensure all team members are operating at full potential
• Creates notes on the patients account for auditing and actions taken per the Standard Operating Procedures or as outlined by the team manager
• Works the total patient accounts outstanding A/R including credits and denials to reduce A/R aging buckets per the department’s goals
• Researches and understands different payer policies and reimbursement history to improve ability to successfully overturn claim denials through the claims process
• Understands the various Ambry products and tests and can present reasonable arguments for medical necessity on behalf of the patient in order to obtain coverage from the insurance payer
• Works hand in hand with the other team members to correct errors, communicate with team members about payer policy updates and improve work flow processes (e.g. billing integrity)
• Send corrected claims and appeals based on payer guidelines in a timely manner
• Manages write-offs or adjustments on accounts when applicable, as well as process refund requests received from payers to determine if payment errors were made
• Develops and delivers detailed reports to management regarding overall payer issue to support denial management and works to resolve issues at both the claim and payer levels
• Other duties as assigned

Qualifications

Experience:

• 3+ years of experience in a clinical laboratory preferred, especially genetic billing
• 3+ years of experience in working denials and writing appeals

Education and Knowledge:

• High school diploma plus some college preferred
• Knowledge of CPT codes, medical terminology, insurance plans, ICD 10 codes
• Must have ability to adapt to a fast paced, dynamic environment
• Must have experience with Practice Management systems, Xifin experience preferred

Technical Competencies (Skill, Abilities and Capabilities) :

• Must have leadership skills
• Must be able to coach staff and walk employees through collection processes
• Must understand the different payer plans and basic understanding of A/R
• Must be detail-oriented, analytical, and experienced in writing appeals
• Advance knowledge of Excel and PowerPoint for the purposes of creating reports

#LI-SS1 #LI-REMOTE

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes 401k, medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us [e-mail]

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.