Patient Financial Services Intern

PHI Health, LLC; Tempe (AZ); On-site; USD 18,000 - 26,000; Part time

Job summary

PHI Health, LLC in Phoenix, AZ is seeking a Patient Financial Services Intern to support billing and collections, learning HCPCS, CPT, ICD-9/10 coding, and payer research. You will assist with eligibility checks, insurance claims submissions, claim follow-up, and maintaining HIPAA standards while delivering professional service to patients and payers.

As an intern, you will gain practical experience in the revenue cycle, demographic data collection, and communications with insurance entities,

Qualifications

• High school diploma or equivalent required.
• Must participate in an education-related internship with a certified program.
• General office procedures knowledge and PC skills.
• Proficient with Microsoft Office (Word/Excel) and email/web usage.
• Safety-sensitive role under applicable regulations.

Responsibilities

• Prepare and submit clean insurance claims electronically and by paper.
• Monitor claim status and follow up on unpaid or rejected claims.
• Obtain demographic information for billing and contact insurance when needed.
• Maintain HIPAA privacy and deliver professional customer service.
• Review documentation to assign accurate ICD-10, CPT, and HCPCS codes.
• Document collection activity within the billing system.
• Support education on payer requirements and billing guidelines.

Skills

Medical billing

HCPCS/CPT/ICD-10 coding

Insurance eligibility contacts

Professional communication

HIPAA compliance

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Billing software

EMR systems

Job description

Patient Financial Services InternJoin Our Life-Saving Team!Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.Who We Are:PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.Position Overview:Under the guidance and supervision of the Manager, Patient Financial Services, the Intern, PFS will receive training in the fundamental aspects of medical billing and collections. This role offers progressive learning opportunities, focusing on insurance payer requirements, patient advocacy principles, and the performance of demographic and payer research to support the revenue cycle process.Job Summary:Depending upon the PFS team assigned, the Intern will primarily complete the following tasks:Basic working knowledge of HCPCS, CPT, ICD-9/ICD-10 codes and medical terminologyDemonstrate the ability to contact insurance and government agencies to obtain eligibility, to process authorizations or discuss benefits and billing requirementsIdentify appropriate contacts and communicate in a professional manner with all facilities and first responders to obtain demographic information for billingPrepare and submit clean insurance claims to payers electronically and by paper, as requiredMonitor claim status and follow up on unpaid or rejected claims to ensure timely reimbursementFollow up on outstanding insurance and patient account balances to ensure timely reimbursementCommunicate with insurance companies to resolve denied, delayed, or underpaid claimsDocument all collection activity and payer correspondence within the billing systemMaintain a high level of professionalism and customer service when interacting with patients and payersReview medical documentation to assign accurate ICD-10, CPT, and HCPCS codes for diagnoses, procedures, and servicesMaintain up-to-date knowledge of coding changes, payer requirements, billing guidelines and industry compliance regulationsProtect patient confidentiality and comply with HIPAA regulations in all billing, collection and coding activitiesComplying with Company HS&E policy and proceduresResponsible for supporting company Safety Management Systems activitiesUnderstand and provide visible support of Destination ZeroOther duties and responsibilities as assignedSchedule/Location:5 & 2Phoenix, AZCompensation:$16.59/hrThe Successful Candidate Will Have:High school diploma or equivalent requiredMust be participating in an education-related internship with a certified program.Must have knowledge of general office procedures using office equipmentMust have general PC skills and some knowledge of Microsoft Office including Word and ExcelMust have prior experience with email and using the webThis position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.Organizational Competencies:Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.Service. We are dedicated to the service of our customers, our communities and each other.Behavioral Competencies:Show Real Grit - With safety as your guide, you pursue every task with drive, energy and a commitment to finish. You give all that the situation requires, even in the face of resistance or setbacks. You serve with resiliency, determined to help others.Perform with Integrity – You always do what’s right.Be a great team player - In order to achieve the best possible outcomes for our patients and customers, you must treat others with dignity and respect, and be committed to working as a cohesive team toward a common purpose.Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs and have the courage to give help and get help when needed.The PHI Health Advantage:For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.NEWDISCLAIMERThe above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws