Patient Financial Services Director

HCA Healthcare; Versailles (KY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision benefits

401(k) plan with match

Employee Stock Purchase Plan

Fertility and family building benefits

Referral services and discounts

Education assistance

Time Away From Work

Employee Health Assistance Fund

Job summary

Lifepoint-Bluegrass Community Hospital is seeking a Patient Financial Services Director to oversee on-site revenue cycle operations, align with hospital and Parallon client relations, and drive policy implementation.

You will lead staff, improve performance, and coordinate with facility departments to ensure accurate registrations, timely collections, and patient satisfaction.

Qualifications

• Bachelor's degree in Business or related field required.
• Minimum 5 years' healthcare management experience with three of these years in the related area.

Responsibilities

• Maintain and promote good customer relations with facility management, physicians and physician office staff.
• Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
• Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.)
• Inform staff of relevant changes and developments in payer requirements
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
• Identify and implement process improvements to lower costs and improve services to facility customers

Education

Bachelor's degree in Business or related field

Minimum 5 years' healthcare management experience

Job description

This position is incentive eligible.

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Patient Financial Services Director with Lifepoint-Bluegrass Community Hospital, you can be a manager in an organization that is devoted to giving!

Benefits

Lifepoint-Bluegrass Community Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Patient Financial Services Director. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations.

Job Summary And Qualifications

As the Patient Financial Services Director (External Client), you are responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and will serve as the on-site liaison between the facility and Parallon Client Relations or the SSC. You will integrate the department's services with the hospital's clinical and ancillary teams, implement policies and procedures that guide or support service levels, assess and improve department performance, and ensure orientation and continuing education of departmental staff.

What you will do in this role

• Maintain and promote good customer relations with facility management, physicians and physician office staff
• Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
• Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g. Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.)
• Inform staff of relevant changes and developments in payer requirements
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
• Identify and implement process improvements to lower costs and improve services to facility customers

What qualifications you will need

• Bachelor's degree in Business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval
• Minimum 5 years' healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.

Parallon

provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Patient Financial Services Director opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.