Patient Access Manager

HCA Healthcare; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401(k) with match

Tuition assistance

Life insurance

Paid time off

Job summary

HCA Houston Healthcare Kingwood is seeking a Patient Access Manager to assist the Director in daily operations and act as a liaison between the SSC and the facility. You will help integrate department services with hospital functions, develop policies, and drive staff education to maximize patient access efficiency.

As a facility-based leader, you may recommend resources, participate in selecting outside services, and promote the SSC to meet customer needs.

Qualifications

• Bachelor’s Degree in Business or related field required; equivalent work experience may substitute education requirements.
• Minimum three years’ experience in related area with two of these years being healthcare management experience.

Responsibilities

• Perform patient registration when needed to minimize wait times.
• Model AIDET guidelines in all patient interactions and ensure staff follow patient-experience standards.
• Ensure QA on registrations across all Registration areas.
• Provide ongoing training and communicate changes to staff.
• Prepare payroll and create monthly work schedules to ensure adequate staffing.
• Follow up on patient complaints promptly.
• Implement and promote excellent customer service.
• Collaborate with outside agencies on projects from the corporate office.
• Interview, hire, evaluate, and counsel Patient Access staff members.

Skills

Staff management

Training & development

Patient access

Education

Bachelor’s degree in Business or related field

Equivalent work experience

Job description

This position is incentive eligible.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Access Manager with HCA Houston Healthcare Kingwood, you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

What you will do in this role:

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members

What qualifications you should have for this role:

• Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements
• Minimum three years’ experience in related area with two of these years being healthcare management experience

Benefits

HCA Houston Healthcare Kingwood offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Learn More About Employee Benefits

HCA Houston Healthcare Kingwood has partnered with industry leading benefits providers to offer a range of options. For detailed information about specific plans, please refer to the benefits portal on our employee website.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.