Patient Financial Services Director

B.E. Smith; Brunswick (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

Southeast Georgia Health System in Brunswick, GA seeks a Director of Patient Financial Services to lead strategic and operational revenue cycle initiatives across the health system and Cooperative Healthcare Services, Inc.

The role oversees patient financial operations, denial management, CMS/compliance, and performance improvement, reporting to the Vice President of Revenue Cycle and guiding a team of three direct reports through complex reimbursement challenges.

Qualifications

• Bachelor’s degree required.
• Minimum of five years of progressive patient financial services/revenue cycle leadership experience within healthcare, at Manager or Director level.
• Strong knowledge of hospital and professional billing, accounts receivable, collections, reimbursement, denial management, and CMS/regulatory requirements.

Responsibilities

• Provide strategic and operational leadership for patient financial operations across the health system and Cooperative Healthcare Services, Inc.
• Oversee three direct reports.
• Strengthen denial management and address CMS/compliance challenges.
• Identify opportunities to improve processes and financial performance.

Skills

Hospital billing

Professional billing

Accounts receivable

Denial management

CMS regulations

Education

Bachelor’s degree

Job description

Lead patient financial services transformation while advancing revenue cycle performance at Southeast Georgia Health System in beautiful coastal Brunswick, Georgia!

The Position

• The Director of Patient Financial Services is responsible for providing strategic and operational leadership for patient financial operations and professional billing across Southeast Georgia Health System and Cooperative Healthcare Services, Inc.
• Reporting to the Vice President of Revenue Cycle, this leader will oversee three direct reports.
• Key responsibilities include overseeing patient financial operations, strengthening denial management, addressing CMS and compliance challenges, and identifying opportunities to improve processes and financial performance.
• The ideal candidate will be a visible, hands-on, and collaborative leader who can build trust with a highly experienced team while bringing fresh perspectives and new ideas. This individual should be a strong problem solver with sound judgment, adaptability, and the ability to navigate complex reimbursement challenges while driving meaningful operational improvement.

Requirements

• Bachelor’s degree required.
• Minimum of five years of progressive patient financial services, patient accounting, business office, or revenue cycle leadership experience within a healthcare setting, including experience at the Manager or Director level.
• Strong knowledge of hospital and professional billing, accounts receivable, collections, reimbursement, denial management, and CMS/regulatory requirements required; professional certification preferred, though equivalent experience and demonstrated competency will be considered.

The Community

• Brunswick, Georgia, is a historic coastal city located in the heart of Georgia’s Golden Isles, conveniently situated between Savannah, Georgia, and Jacksonville, Florida.
• Known for its picturesque waterfront, historic architecture, moss-draped oaks, and expansive coastal marshes, Brunswick offers the charm and relaxed lifestyle of a coastal community with convenient access to a variety of cultural and recreational amenities.
• Residents enjoy year-round outdoor activities, including boating, kayaking, fishing, biking, and exploring the area’s waterfront parks and scenic natural landscapes.
• Brunswick’s vibrant downtown features locally owned restaurants and shops, arts and cultural attractions, community events, and historic neighborhoods, while the surrounding Golden Isles provide easy access to some of Georgia’s most celebrated coastal destinations.
• With its mild climate, natural beauty, rich history, and proximity to both Savannah and Jacksonville, Brunswick offers an appealing coastal lifestyle for professionals and families alike.

The Organization

• Southeast Georgia Health System is a not-for-profit health care system headquartered in Brunswick, Georgia, serving residents and visitors throughout the Golden Isles and surrounding Southeast Georgia communities.
• With a history dating back to 1888, the Health System provides comprehensive health care services across its Brunswick and Camden campuses, physician practices, outpatient locations, and other care settings throughout the region.
• The Brunswick Campus is anchored by a 300-bed acute care hospital with more than 300 physicians on its medical staff representing nearly every major medical specialty. The campus serves as a regional medical center for Southeast Georgia and offers a broad range of advanced specialty services, including cancer care, cardiovascular care, orthopedics and spine, robotic surgery, neurosurgery, maternity care, and emergency services.
• The Health System also operates a 40-bed acute care hospital in St. Marys, Georgia, providing emergency, medical-surgical, critical care, maternity, cancer, orthopedic, and other services to communities throughout the Camden County area.
• Guided by its mission to advance the health and well-being of the community, Southeast Georgia Health System is committed to compassionate, high-quality care and fostering a culture centered on compassion, excellence, ownership, integrity, and teamwork.